Senior Director , Software Engineering , Site reliability engineering

We are on the lookout for a Senior Director, Site Reliability Engineering to
lead our global Site Reliability Engineering (SRE) department. The department is part of
the Tech Foundations tribe, with the mission to increase the leverage of Delivery
Hero’s engineering organisations by reducing complexity through streamlined,
opinionated, and supported ways to build and run software, ensuring security, reliability,
cost-efficiency, and productivity across the whole group.

As a member of the Tech Foundation Team, you’ll support Delivery Hero’s rapid innovation and growth. You’ll work on foundational systems that enable faster feature development, security, and reliability across our global engineering community. Every enhancement you make will contribute to our teams' ability to build, scale, and deliver quality features—ultimately impacting millions of users worldwide.

SRE aims to reduce the impact of incidents, both commercially as well as on customer
satisfaction, by reducing their occurrence and duration across all production systems at
Delivery Hero. To achieve this, the department will work on operational tooling,
mitigation, and postmortem processes for incident handling, as well as on preemptive
measures like game days and stress tests to find problems and resolve them before
reliability issues occur. Advocating best practices to improve system reliability as well as
providing pre-instrumented hardened application blueprints will help engineers across
the group to build a new generation of resilient applications.

The Senior Director of SRE will be expected to be an engaged thought leader in this field,
a coach to their teams, and a partner for their peers and stakeholders.

• Reporting to the leader of Developer Platform, based in Berlin (Germany), you will be responsible for innovating and building central services and products in the area of site reliability (SRE consulting, performance & resilience engineering, observability, incident management).

• Leading the global SRE organization of 35 engineers spread across Berlin and Dubai.

• Working closely with the Developer Productivity and Developer Infrastructure departments to integrate your tools and products into the overall developer experience. 

• Supporting over 4000 software engineers distributed in our tech hubs and regional entities across the globe representing market leading consumer brands. Your stakeholders are senior engineering leaders (CTOs, VPs, SVPs).

• Your Northstar-KPI is order retention, with availability as a key driver, and you are responsible for setting up group-wide standards to measure those and other reliability-related metrics. Your success is measured by how much you improved those KPIs across the whole group.

• You drive both quarterly and long-term objectives and key results with full responsibility for executing on OKRs and your roadmap.

• Master in computer science or a similar technology-related field required and a strong engineering background

• Extensive experience running web-scale cloud-native services and acting as an incident commander for large-scale operational issues

• 10+ years of experience in the Site Reliability Engineering or DevOps fields

• 5+ years of leadership experience, leading  multiple teams of teams, ideally within platform, infrastructure, or foundation departments and serving internal customers

• Excellent written and verbal communication skills

• Good influencer with strong stakeholder management skills, as you will need to convince senior engineering leaders to adopt your services

• Strong customer focus and a passion for high-performance software delivery

• You know how to lead, support and mentor engineering managers to be more effective leaders

As the world’s pioneering local delivery platform, our mission is to deliver an amazing experience, fast, easy, and to your door. We operate in over 70+ countries worldwide, powered by tech, designed by people. As one of Europe’s largest tech platforms, we enable creative minds to deliver solutions that create impact within our ecosystem. We move fast, take action and adapt. No matter where you're from or what you believe in, we build, we deliver, we lead. We are Delivery Hero

Ensuring you and all our Heroes are looked after, happy, and healthy is always on the menu. Because if you’re in good shape, then we’re in good shape.

• Make the most of our hybrid working model and join the team for face-to-face connection and collaboration in our beautiful Berlin campus 2 days a week

• We offer 27 days holiday with an extra day on 2nd and 3rd year of service

• Ensuring you and all our Heroes are looked after, happy, and healthy is always on the menu. Because if you’re in good shape, then we’re in good shape

• Get moving and release those wonderful, mind-boosting endorphins: Health Checkups, Meditation, Yoga, Gym & Bicycle Subsidy

• Cash. Dough. Cheddar. Whatever you call it, we’ll help you with it: Employee Share Purchase Plan, Sabbatical Bank,  Public Transportation Ticket Discount, Life & Accident Insurance, Corporate Pension Plan

• Look up and go for it. We will support you in developing yourself and your career: 1.000 € Educational Budget, Language Courses, Parental Support

• The power of getting together over some food is unrivaled. Here are a few ways to help you do that. All the yum: Digital Meal Vouchers, Food Vouchers, Corporate Discounts and access to the Udemy Business platform to explore a variety of online courses.

Ready to join our team? If you’re excited to grow, collaborate and be part of the world’s leading 
delivery platform, we’d love to hear from you. Apply today!

We believe diversity and inclusion are key to creating not only an exciting product, but also an amazing customer and employee experience. Fostering this starts with hiring - therefore we do not discriminate on the basis of racial identities, religious beliefs, color, national origin, gender identities or expressions, sexual orientations, age, marital or disability statuses, or any other aspect that makes you, you. We encourage you to let us know if you need any accommodations or specific accessibility support to ensure a smooth interview experience—just include it in your application. You're welcome to share your pronouns (he/she/they) right from the start so we can address you respectfully from our first contact.