Job description
We are on the lookout for a Senior Director, Site Reliability Engineering (all genders) to
lead our global Site Reliability Engineering (SRE) department. The department is part of
the Tech Foundations tribe, with the mission to increase the leverage of Delivery
Hero’s engineering organisations by reducing complexity through streamlined,
opinionated, and supported ways to build and run software, ensuring security, reliability,
cost-efficiency, and productivity across the whole group.
SRE aims to reduce the impact of incidents, both commercially as well as on customer
satisfaction, by reducing their occurrence and duration across all production systems at
Delivery Hero. To achieve this, the department will work on operational tooling,
mitigation, and postmortem processes for incident handling, as well as on preemptive
measures like game days and stress tests to find problems and resolve them before
reliability issues occur. Advocating best practices to improve system reliability as well as
providing pre-instrumented hardened application blueprints will help engineers across
the group to build a new generation of resilient applications.
The Senior Director of SRE will be expected to be an engaged thought leader in this field,
a coach to their teams, and a partner for their peers and stakeholders.
Reporting to the leader of Developer Platform, based in Berlin (Germany), you will be responsible for innovating and building central services and products in the area of site reliability (SRE consulting, performance & resilience engineering, observability, incident management).
Leading the global SRE organization of 35 engineers spread across Berlin and Dubai.
Working closely with the Developer Productivity and Developer Infrastructure departments to integrate your tools and products into the overall developer experience.
Supporting over 4000 software engineers distributed in our tech hubs and regional entities across the globe representing market leading consumer brands. Your stakeholders are senior engineering leaders (CTOs, VPs, SVPs).
Your Northstar-KPI is order retention, with availability as a key driver, and you are responsible for setting up group-wide standards to measure those and other reliability-related metrics. Your success is measured by how much you improved those KPIs across the whole group.
You drive both quarterly and long-term objectives and key results with full responsibility for executing on OKRs and your roadmap.
Master in computer science or a similar technology-related field required and a strong engineering background
Extensive experience running web-scale cloud-native services and acting as an incident commander for large-scale operational issues
10+ years of experience in the Site Reliability Engineering or DevOps fields
5+ years of leadership experience, leading multiple teams of teams, ideally within platform, infrastructure, or foundation departments and serving internal customers
Excellent written and verbal communication skills
Good influencer with strong stakeholder management skills, as you will need to convince senior engineering leaders to adopt your services
Strong customer focus and a passion for high-performance software delivery
You know how to lead, support and mentor engineering managers to be more effective leaders
As the world’s pioneering local delivery platform, our mission is to deliver an amazing experience, fast, easy, and to your door. We operate in over 70+ countries worldwide, powered by tech, designed by people. As one of Europe’s largest tech platforms, we enable creative minds to deliver solutions that create impact within our ecosystem. We move fast, take action and adapt. No matter where you're from or what you believe in, we build, we deliver, we lead. We are Delivery Hero
Ensuring you and all our Heroes are looked after, happy, and healthy is always on the menu. Because if you’re in good shape, then we’re in good shape.
Make the most of our hybrid working model and join the team for face-to-face connection and collaboration in our beautiful Berlin campus 2 days a week
We offer 27 days holiday with an extra day on 2nd and 3rd year of service
Ensuring you and all our Heroes are looked after, happy, and healthy is always on the menu. Because if you’re in good shape, then we’re in good shape
Get moving and release those wonderful, mind-boosting endorphins: Health Checkups, Meditation, Yoga, Gym & Bicycle Subsidy
Cash. Dough. Cheddar. Whatever you call it, we’ll help you with it: Employee Share Purchase Plan, Sabbatical Bank, Public Transportation Ticket Discount, Life & Accident Insurance, Corporate Pension Plan
Look up and go for it. We will support you in developing yourself and your career: 1.000 € Educational Budget, Language Courses, Parental Support
The power of getting together over some food is unrivaled. Here are a few ways to help you do that. All the yum: Digital Meal Vouchers, Food Vouchers, Corporate Discounts and access to the Udemy Business platform to explore a variety of online courses.
At Delivery Hero, we believe diversity and inclusion are key to creating not only an exciting product, but also an amazing customer and employee experience. Fostering this starts with hiring -- therefore we do not discriminate on the basis of racial identities, religious beliefs, color, national origin, gender identities or expressions, sexual orientations, age, marital or disability statuses, or any other aspect that makes you, you. Just be yourself and we can’t wait to see what value you bring to the role. We're as interested in your character as we are in your talent.
Find out more about Delivery Hero
We operate in over 70+ countries across Asia, Europe, Latin America, the Middle East and Africa and are also pioneering quick commerce, the next generation of e-commerce.
Read moreWe are Delivery Hero.
We are Delivery Hero.
Latest jobs
Salary
Location
Berlin, Germany
Job Category
Software Engineering
Job Type
Full-time
Location
Berlin
Remote working
On-Site
Brand
Delivery Hero
Description
We are looking for a Software Engineer II (Full Stack) - Developer Portal(all genders) to join our "Developer Hub" team. Contribute to the creation of our next generation Internal Developer Portal, th
Reference
4d847fce-f378-4805-8e8d-cc0c07ac6437
Expiry Date
01/01/0001
Author
John DoeAuthor
John DoeSalary
Location
Berlin, Germany
Job Category
Software Engineering
Job Type
Full-time
Location
Berlin
Remote working
On-Site
Brand
Delivery Hero
Description
Software Engineer (Javascript/React) - AdTech, Display Ads (all genders) We are looking for a Software Engineer (Javascript/React) (all genders) to join our AdTech tribe. Contribute to the creation
Reference
860cffb5-10c8-410a-b86e-ea03a8f66dfb
Expiry Date
01/01/0001
Author
John DoeAuthor
John DoeSalary
Location
Berlin, Germany
Job Category
Software Engineering
Job Type
Full-time
Location
Berlin
Remote working
On-Site
Brand
Delivery Hero
Description
We are looking for a Software Engineer (all genders) to join our Partners Integration team and reinvent on-demand delivery with us. The team's mission is to provide a secure and seamless `API as a Ser
Reference
8d53a422-a3f2-42c7-9a86-d10df107c7de
Expiry Date
01/01/0001
Author
John DoeAuthor
John DoeSalary
Location
Berlin, Germany
Job Category
Software Engineering
Job Type
Full-time
Location
Berlin
Remote working
On-Site
Brand
Delivery Hero
Description
We are on the lookout for a Software Engineer Specialist (Java) (all genders) to join the Search team on our journey to always deliver amazing experiences. Search is a crucial part of Delivery Hero’s
Reference
91108b7a-8a69-4f17-a43d-97d0fc750c89
Expiry Date
01/01/0001
Author
John DoeAuthor
John DoeSalary
Location
Berlin, Germany
Job Category
Software Engineering
Job Type
Full-time
Location
Berlin
Remote working
On-Site
Brand
Delivery Hero
Description
We are looking for a highly skilled Principal Software Engineer-iOS (Foundations) (all genders) with a strong focus on platform development, to join our Pandora Foundations Tribe. In this role, you wi
Reference
75d25ad2-738e-4bf6-88d0-b36ec9991bb6
Expiry Date
01/01/0001
Author
John DoeAuthor
John DoeSalary
Location
Berlin, Germany
Job Category
Software Engineering
Job Type
Full-time
Location
Berlin
Remote working
On-Site
Brand
Delivery Hero
Description
We are looking for a (Senior) Principal Software Engineer (all genders) to join the Logistics leadership team to help make last mile delivery look easy. Logistics is a global service and last-mile del
Reference
0c710792-0fa9-4ecd-97e3-6921f60ce4a4
Expiry Date
01/01/0001
Author
John DoeAuthor
John DoeSalary
Location
Berlin, Germany
Job Category
Software Engineering
Job Type
Full-time
Location
Berlin
Remote working
On-Site
Brand
Delivery Hero
Description
We are looking for a Junior Backend Engineer (Golang) (all genders) to join our Platform Foundation - Customer Identity Team. If you are a person aiming to go beyond your limits, and willing to take y
Reference
7ae2ca0c-82df-48ac-ac45-e0560e04a73d
Expiry Date
01/01/0001
Author
John DoeAuthor
John DoeSalary
Location
Berlin, Germany
Job Category
Software Engineering
Job Type
Full-time
Location
Berlin
Remote working
On-Site
Brand
Delivery Hero
Description
We are on the lookout for a Search Engineer (all genders) to join Delivery Hero on our journey to always deliver amazing experiences.Search is a crucial part of Delivery Hero’s mission to always deliv
Reference
c78c946c-b5ad-4281-a48d-15d7f97f617f
Expiry Date
01/01/0001
Author
John DoeAuthor
John DoeSalary
Location
Berlin, Germany
Job Category
Software Engineering
Job Type
Full-time
Location
Berlin
Remote working
On-Site
Brand
Delivery Hero
Description
We are on the lookout for a Senior Search Engineer (all genders) to join Delivery Hero on our journey to always deliver amazing experiences.Search is a crucial part of Delivery Hero’s mission to alway
Reference
638cf84e-634d-43b0-890e-6e1a14c6eb0f
Expiry Date
01/01/0001
Author
John DoeAuthor
John DoeSalary
Location
Berlin, Germany
Job Category
Software Engineering
Job Type
Full-time
Location
Berlin
Remote working
On-Site
Brand
Delivery Hero
Description
We are looking for a Software Engineer (Android) (all genders) to join Performance & Reliability Domain team on our journey to always deliver amazing experiences.The Performance & Reliability team is
Reference
1bdc7f3a-29a0-4ced-86fb-12044dadb020
Expiry Date
01/01/0001
Author
John DoeAuthor
John DoeJobs you have shown an interest in