(Senior) Business Analyst - (Logistics, Service)

We are looking for a (Senior) Business Analyst - (Logistics, Service) to join the Service product line on our journey to always deliver amazing experiences.

Our Service Product line is responsible for all customer support-related products, including our in-house agent-facing tools for customer issue resolution, our self-service engine and our global compensation application. Within the Product line, you will be responsible for the performance of our products and work very closely with our product, analytics and data science teams and different entities across the globe to optimize them in order to maximize the value (both cost and top-line) to the business.

In our Logistics Team, you’ll tackle high-impact challenges that make last-mile delivery efficient, affordable, and sustainable. Your work will directly improve experiences for riders, end customers, and merchants across the globe. Each enhancement you contribute will help Delivery Hero optimize delivery operations, supporting expansion into new areas like grocery and retail.
 

• Contribute to improving customer retention and resolving post-delivery issues, with a focus on optimizing self-service experiences

• Run analyses on customer behavior, product usage, and issue resolution patterns to identify opportunities that increase retention, improve experience, and reduce operational costs

• Collaborate closely with product managers, analytics teams, and data scientists to design and evaluate A/B tests and build actionable insights

• Monitor and report on key performance indicators related to retention and post-delivery, ensuring data is accurate, timely, and relevant

• Support regional and local teams by delivering targeted insights, dashboards, and recommendations within your area of specialization

• Identify and communicate areas for product and process enhancements, contributing to prioritization discussions with cross-functional teams

• Contribute to regular reporting and insights for stakeholders and leadership, highlighting both impact and opportunities for efficiency gains

• 2+ years of relevant experience (not counting internships) in a consulting or tech company, working in functions like product operations, user retention, pricing or revenue management

• You have at least a Bachelor’s degree in a quantitative subject - e.g. computer science, physics, mathematics, engineering, social sciences, psychology

• Very strong analytical and problem-solving skills, with the ability to draw insights from complex data sets

• You are self-driven and communicative, independent and pragmatic in handling business challenges

• You are proactive, intellectually curious,  and motivated by shaping product and business strategy in a high-stakes environment

• Excellent knowledge of reporting tools (Tableau or Looker Studio) & strong knowledge in SQL 

As the world’s pioneering local delivery platform, our mission is to deliver an amazing experience, fast, easy, and to your door. We operate in over 70+ countries worldwide, powered by tech, designed by people. As one of Europe’s largest tech platforms, headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index. We enable creative minds to deliver solutions that create impact within our ecosystem. We move fast, take action and adapt. No matter where you're from or what you believe in, we build, we deliver, we lead. We are Delivery Hero.

Ensuring you and all our Heroes are looked after, happy, and healthy is always on the menu. Because if you’re in good shape, then we’re in good shape.

• Make the most of our hybrid working model and join the team for face-to-face connection and collaboration in our beautiful Berlin campus 2 days a week

• We offer 27 days holiday with an extra day on 2nd and 3rd year of service

• We will support you in developing yourself and your career growth opportunities: 1.000 € Educational Budget, Language Courses, Parental Support and access to the Udemy Business platform to explore a variety of online courses.

• Get moving and release those wonderful, mind-boosting endorphins: Health Checkups, Meditation, Gym & Bicycle Subsidy

• Cash. Dough. Cheddar. Whatever you call it, we’ll help you with it: Employee Share Purchase Plan, Sabbatical Bank,  Public Transportation Ticket Discount, Life & Accident Insurance, Corporate Pension Plan

• The power of getting together over some food is unrivaled. Here are a few ways to help you do that. All the yum: Digital Meal Vouchers, Food Vouchers, Corporate Discounts. Courses.

Ready to join our team? If you’re excited to grow, collaborate and be part of the world’s leading delivery platform, we’d love to hear from you. Apply today!

We believe diversity and inclusion are key to creating not only an exciting product, but also an amazing customer and employee experience. Fostering this starts with hiring - therefore we do not discriminate on the basis of racial identities, religious beliefs, color, national origin, gender identities or expressions, sexual orientations, age, marital or disability statuses, or any other aspect that makes you, you. We encourage you to let us know if you need any accommodations or specific accessibility support to ensure a smooth interview experience—just include it in your application. You're welcome to share your pronouns (he/she/they) right from the start so we can address you respectfully from our first contact.