Senior Business Analyst, Local Shops Operations

We are on the lookout for a Senior Business Analyst to join the Local Shops, Global Operations team on our journey to always deliver amazing experiences.  

Be part of redefining how customers experience quick commerce. You’ll help build technology that scales our non-food offerings, reaching new market segments and driving revenue growth. By innovating within our Quick Commerce Team, you’ll make Delivery Hero the go-to platform for a broad range of products, helping us grow faster and deliver more value to customers around the world.

In this role you will, 

• Work closely with the Local Shops Operations team to drive initiatives that have a direct revenue or cost impact 

• Support the decision-making process on crucial topics such as shops' onboarding process quality and efficiency optimization initiatives.

• Identify potential fields of improvement, develop hypotheses, and provide new insights with your analysis to further increase our operational efficiency

• Work together with Delivery Hero's central data team to translate data into meaningful insights and present recommendations to key decision-makers to help regional managers improve Q commerce performance

• Monitor and challenge business, financial, and functional performance and drive key OKRs working on different strategic analyses for specific regions

• Support senior management with regular performance reports, business modeling, and other critical topics

• You have at least 3 years (not counting internships) of working experience in an analytical role in consulting or strategic business development, experience in e-commerce or tech is a plus 

• You have a data-driven person with a high degree of comfort with analytics, numbers, business modeling, and the capability with creative problem-solving abilities, and an eye for detail.

• Strong SQL skills and knowledge of visualization tools such as Tableau and/or Looker a strong plus

• Program/Project Management experience, to develop and maintain comprehensive project trackers to monitor progress, identify potential risks, and ensure alignment with project objectives.

• You are a hands-on team player with good relationship-building skills.

• You possess excellent communication skills in English, verbal and written; and are strong in senior management communication, including creating insightful and impactful presentations.

As the world’s pioneering local delivery platform, our mission is to deliver an amazing experience, fast, easy, and to your door. We operate in over 70+ countries worldwide, powered by tech, designed by people. As one of Europe’s largest tech platforms, headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index. We enable creative minds to deliver solutions that create impact within our ecosystem. We move fast, take action and adapt. No matter where you're from or what you believe in, we build, we deliver, we lead. We are Delivery Hero.

Ensuring you and all our Heroes are looked after, happy, and healthy is always on the menu. Because if you’re in good shape, then we’re in good shape.

• Get moving and release those wonderful, mind-boosting endorphins: Health Checkups, Meditation, Yoga, Gym & Bicycle Subsidy

• Cash. Dough. Cheddar. Whatever you call it, we’ll help you with it: Employee Share Purchase Plan, Sabbatical Bank,  Public Transportation Ticket Discount, Life & Accident Insurance, Corporate Pension Plan

• Look up and go for it. We will support you in developing yourself and your career: 1.000 € Educational Budget, Language Courses, Parental Support

• The power of getting together over some food is unrivaled. Here are a few ways to help you do that. All the yum: Digital Meal Vouchers, Food Vouchers, Online Canteen, Corporate Discounts

We believe diversity and inclusion are key to creating not only an exciting product, but also an amazing customer and employee experience. Fostering this starts with hiring - therefore we do not discriminate on the basis of racial identities, religious beliefs, color, national origin, gender identities or expressions, sexual orientations, age, marital or disability statuses, or any other aspect that makes you, you. We encourage you to let us know if you need any accommodations or specific accessibility support to ensure a smooth interview experience—just include it in your application. You're welcome to share your pronouns (he/she/they) right from the start so we can address you respectfully from our first contact.