Rider Recruitment Coordinator

The Recruitment Coordinator is responsible for leading and coordinating the daily operations of the
Recruitment Assistant team. This role ensures recruitment support activities are completed efficiently,
monitors team performance, analyzes recruitment metrics, identifies process improvements, and works
closely with recruiters and hiring managers to optimize recruitment outcomes.

Team Leadership

• Lead, coach, and support a team of Recruitment Assistants.
• Allocate daily tasks and manage workload distribution to ensure operational efficiency.
• Conduct regular one-on-one meetings, provide ongoing feedback, and support employee
• development.
• Train and onboard new Recruitment Assistants.
• Monitor individual and team performance, providing coaching to improve productivity and quality.
• Foster a collaborative, accountable, and high-performing team culture.

Recruitment Operations

• Oversee the day-to-day recruitment support function to ensure smooth and efficient operations.
• Ensure interview scheduling, candidate communication, and recruitment administration are
• completed accurately and on time.
• Monitor recruitment workflows to ensure deadlines and service expectations are consistently met.
• Ensure recruitment records and databases remain accurate, organized, and up to date.
• Maintain a high standard of candidate experience throughout every stage of the recruitment
• process.

Performance Monitoring & Reporting

• Monitor recruitment KPIs and operational performance.
• Prepare weekly and monthly reports on recruitment activities and team performance.
• Track key metrics, including:
• Interview scheduling turnaround time
• Candidate response times
• Recruitment Assistant productivity
• Recruitment pipeline progress
• Service level compliance
• Candidate experience indicators
• Analyze recruitment data to identify trends, bottlenecks, and opportunities for improvement.
• Present insights and recommendations to recruitment leadership.

Process Improvement

• Identify operational challenges and implement corrective actions.
• Develop, document, and maintain recruitment procedures and best practices.
• Continuously evaluate workflows and recommend improvements to increase efficiency and quality.
• Identify opportunities to automate or simplify recruitment processes where appropriate.
• Drive continuous improvement initiatives across recruitment operations.

Stakeholder Collaboration

• Work closely with recruiters to prioritize recruitment activities and hiring needs.
• Coordinate effectively with hiring managers to ensure recruitment support aligns with business
• requirements.
• Act as the primary point of contact for Recruitment Assistants regarding operational matters.
• Escalate operational risks, delays, or process issues and recommend practical solutions.
• Support employer branding initiatives and recruitment events when required.
• Operational Excellence
• Ensure recruitment processes comply with internal policies and standards.
• Maintain consistency, accuracy, and quality across all recruitment support activities.
• Proactively identify issues that may impact recruitment performance and implement timely
• solutions.
• Promote a culture of continuous improvement, accountability, and operational excellence.

• Bachelor's degree in Human Resources, Business Administration, or a related field is preferred.
• Previous experience in recruitment coordination, recruitment operations, talent acquisition, HR, or a similar role.
• Previous experience leading, mentoring, or coordinating a team is highly desirable.
• Strong analytical skills with the ability to interpret recruitment metrics and generate actionable insights.
• Excellent organizational and time management skills.
• Strong communication and stakeholder management abilities.
• Experience using Google Workspace (Docs, Sheets, Calendar, Gmail), with strong proficiency in
• Google Sheets for reporting and data analysis.
• Ability to manage multiple priorities in a fast-paced environment.
• A proactive mindset with strong problem-solving skills.
• Fluency in English is required. Swedish is an advantage

foodora is part of the Delivery Hero Group, the world’s pioneering local delivery platform, our mission is to deliver an amazing experience—fast, easy, and to your door. We operate in around 65 countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index.