Principal Global Payments, Commercial & Partnerships

We are on the lookout for a Principal Global Payments professional to join the Global Payments Acceptance team. The Principal in Global Payments will be responsible for 30+ markets, driving our global partnerships, supporting strategy execution, and leading commercial initiatives that impact payment performance, cost efficiency, and scalability. The Principal will also act as a central owner for strategic relationships with key payment partners and work cross-functionally with product, legal, finance, compliance, and regional teams to deliver measurable impact across the business.

• Lead global and regional payment partner strategy by conducting market scans, managing RFPs, and building business cases for new payment solutions (ie, payment methods, features etc).
   
• Own end-to-end partner relationships with global payment providers, overseeing negotiations, contracts, and cross-functional alignment.
   
• Support product discovery and integrations by advising on user flows and coordinating technical implementation and rollout with internal teams.
   
• Align regional and global strategies by tracking KPIs, managing commitments, and ensuring execution of key initiatives across regions.
   
• Drive continuous improvement and partner engagement through regular reviews and influencing partner and stakeholder roadmaps to meet business needs.
   
• Own cost and performance optimization by setting KPI targets, leading budget planning, and identifying opportunities to reduce cost and improve efficiency.

• 7+ years of overall experience, min 5 years in a Payments management role, and min 2 years in a senior role. Understanding of payment KPIs is a must (CPO, acceptance rate, routing performance), and cost optimization

• Being responsible for at least 4 markets.

• Strong communication and negotiation skills with a proven track record of managing relationships with internal and external stakeholders at least on a VP level.

• Problem-Solving Skills: Excellent ability to analyze and resolve various payment issues, requiring collaboration with external partners and internal stakeholders.

• Cross-functional Collaboration and Stakeholder Management: Strong ability to work across regions and teams, collaborating with technical, product, and business teams to contribute to delivering high-impact initiatives as well as excellent stakeholder management and negotiation skills.

• Ability to manage multiple strategic projects and balance between group oversight and regional needs, together with a proven track record in managing end-to-end partner relationships and contracts.

• Market Awareness: Understanding of global and regional payment trends, regulatory requirements, and best practices, especially in high-growth markets.

Nice to have

• Knowledge of global and regional payments ecosystems, including PSPs, acquirers, wallets, and card schemes

• Strong communicator and strong commercial acumen with experience leading RFPs, negotiations, and building business cases.

• Ability to support product discovery, technical integration, and rollout planning

As the world’s pioneering local delivery platform, our mission is to deliver an amazing experience, fast, easy, and to your door. We operate in over 70+ countries worldwide, powered by tech, designed by people. As one of Europe’s largest tech platforms, headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index. We enable creative minds to deliver solutions that create impact within our ecosystem. We move fast, take action and adapt. No matter where you're from or what you believe in, we build, we deliver, we lead. We are Delivery Hero.

Ensuring you and all our Heroes are looked after, happy, and healthy is always on the menu. Because if you’re in good shape, then we’re in good shape.

• Make the most of our hybrid working model and join the team for face-to-face connection and collaboration in our beautiful Berlin campus 2 days a week

• We offer 27 days holiday with an extra day on 2nd and 3rd year of service

• We will support you in developing yourself and your career growth opportunities: 1.000 € Educational Budget, Language Courses, Parental Support and access to the Udemy Business platform to explore a variety of online courses.

• Get moving and release those wonderful, mind-boosting endorphins: Health Checkups, Meditation, Yoga, Gym & Bicycle Subsidy

• Cash. Dough. Cheddar. Whatever you call it, we’ll help you with it: Employee Share Purchase Plan, Sabbatical Bank,  Public Transportation Ticket Discount, Life & Accident Insurance, Corporate Pension Plan

• The power of getting together over some food is unrivaled. Here are a few ways to help you do that. All the yum: Digital Meal Vouchers, Food Vouchers, Corporate Discounts. Courses.

Ready to join our team? If you’re excited to grow, collaborate and be part of the world’s leading delivery platform, we’d love to hear from you. Apply today!

We believe diversity and inclusion are key to creating not only an exciting product, but also an amazing customer and employee experience. Fostering this starts with hiring - therefore we do not discriminate on the basis of racial identities, religious beliefs, color, national origin, gender identities or expressions, sexual orientations, age, marital or disability statuses, or any other aspect that makes you, you. We encourage you to let us know if you need any accommodations or specific accessibility support to ensure a smooth interview experience—just include it in your application. You're welcome to share your pronouns (he/she/they) right from the start so we can address you respectfully from our first contact.