Operations Supervisor - B2B Support

Are you a dynamic individual who thrives in a fast-paced environment?

Do you enjoy leading teams to deliver exceptional service?

If this sounds like you, we’d love to hear from you!

Our Editorial team consists of 90+ members and is responsible for creating our Partners’ menus (restaurants, cafés, shops, etc) in our platform, updating product details and prices, creating platform offers, supporting our Partners through calls & live chat, and updating all related info (delivery maps, contact details, etc).

We are currently in search of a Supervisor to take charge of daily operations. With a team of 7 Team Leaders under your guidance, you'll ensure swift problem resolution, uphold professionalism, and enhance our Partners' experience. Collaborating closely with decision-makers, you'll drive efficiency through innovative systems enhancements.

Your multitasking abilities and consultation skills will play a pivotal role in addressing complex issues and contributing to ongoing improvements. Be a part of our team and bring your innovative ideas to the table.

What you'll do:

• Supervise day-to-day operations of the team
• Provide support and guidance to Team Leaders
• Monitor team performance and ensure adherence to company guidelines for top-notch service delivery
• Collaborate with the Training team to address coaching needs and support agents as required
• Contribute to developing and implementing new policies, with clear communication to the team
• Foster strong communication and rapport with upper management and stakeholders
• Participate in recruitment processes when necessary
• Investigate and address escalated cases in partnership with the Partners Operations Manager
• Evaluate current service delivery methods and drive improvements

What you’ll need:

• 4+ years of experience managing large customer-facing teams
• Bachelor’s degree required
• Excellent verbal and written communication skills in Greek and English
• Strong analytical skills with a data-driven mindset
• Proficiency in multitasking, time management, critical thinking, and problem-solving
• Advanced computer skills, particularly in Excel and PowerPoint
• Effective stakeholder management and decision-making abilities
• Outstanding interpersonal, communication, and leadership skills
• Sense of ownership and reliability

What we offer:

• We recognize good work and we want our people to feel appreciated! That’s why we offer an attractive remuneration package for what you bring in!
• We share a passion for food, so you will certainly appreciate the ticket restaurant card 💳 to spend on restaurants and/or food supplies. We are efooders after all!
• We take care of you with Private Medical & Life Insurance from day #1 to keep you healthy and safe!
• We want you to grow with us 🚀 ! And to help you keep improving, we provide you access to our online training platform where you can study 📖 topics for your personal and professional growth!
• Are you a cappuccino lover ☕? Do you desperately want a cookie? Our inhouse cafeteria got you covered!
• If you want to stay in shape 🏋️ , our in-house gym awaits you fully equipped! You can also join our remote fitness sessions and classes from the safety of your home!

Life @efood:

At efood, no day is the same as the day before! efooders know that working and having a good time isn't the opposite and that’s why every day at efood is a new adventure!

We always aim higher, and we thrive on finding solutions to push our limits further! We care about our customers, our employees, our society.

We seize every opportunity to celebrate achievements and milestones, but we also celebrate small things (like Fridays!)

Every efooder is part of a fast-growing multinational company, with endless opportunities for professional growth and acquisition of new skills! We have an established, yet super creative and fun working environment, with talented and ambitious people whose ultimate goal is to maintain efood as the ideal workplace! [In 2021, we were honored with a 3rd place award from the Great Place to Work® Institute!]

Hungry enough to join us?

efood is the #1 delivery service in Greece, working with more than 21.000 stores in 100 cities. We offer our users the opportunity to order anything they desire, wherever they are, giving them the option to pay by cash or card.efood is much more than a great place to work: it is an entire working experience that has its own set of core values: We care, We deliver solutions, We always aim higher. These values shape a single culture across the organization, guiding the behavior of every efooder and contributing to the successful implementation of the company’s mission.


efood is part of the Delivery Hero Group, the world’s leading local delivery platform operating in 70+ countries worldwide

efood collects and processes personal data in accordance with applicable data protection laws. If you are a European Job Applicant see the privacy notice for further details.