Operations Performance Specialist

Be our next Hero! - Join the world’s leading local delivery platform.

We are looking for an Operations Performance Specialist to join the Operations Performance team on our journey to always deliver amazing experiences. Delivery Hero consists of 18 different country organizations and is led by a regional leadership team out of Berlin. Delivery Hero’s businesses in Europe are growing rapidly and occupy leading positions. 

This role is a part of the regional Q Commerce team and is responsible for the growth, efficiency and profitability of local shops like supermarkets, groceries, convenience stores, health & wellness, etc. in 18 countries. In the role you will work closely with the local country teams and regional leadership as a key driver in the last mile delivery & operational performance for the business. Your role will involve regular deep dives into our on-ground as well as product operations, and act as a performance analyst for the team

If you're a creative problem solver who is hungry for a new adventure, an international workplace is waiting for you in the heart of Berlin!

Your mission:

• You will monitor and challenge the business’s operational performance, and highlight ways to improve it with supporting analysis
• You will prepare insights and recommendations for monthly performance calls involving key decision makers, including local and regional leadership
• You will help set targets for local management teams in Pandora’s 18 markets and subsequently assist them in achieving those
• You will work with multiple sources of data to identify gaps and propose solutions accordingly
• You will support the team with ad hoc reports and data requests

Your heroic skills: 

• Analytical mindset and business acumen with ability to work with large amounts of data to discover patterns and trends and to take actions based on findings
• You enjoy solving complex data problems, have a high attention to detail, and a problem solving ability
• Excellent analytical skills, including working knowledge of analytics tools (SQL, Data Studio, Tableau) 
• Quick learner and proven ability to handle multiple projects concurrently
• Excellent stakeholder management skills and a team player with an ability to function effectively in a dynamic, diverse & fast-paced environment
• Creative storyteller who enjoys making powerpoint decks from data insights

Nice to have:
Python

As the world’s pioneering local delivery platform, our mission is to deliver an amazing experience, fast, easy, and to your door. We operate in over 70+ countries worldwide, powered by tech, designed by people. As one of Europe’s largest tech platforms, we enable creative minds to deliver solutions that create impact within our ecosystem. We move fast, take action and adapt. No matter where you're from or what you believe in, we build, we deliver, we lead. We are Delivery Hero

In July, Delivery Hero SE merged three of its market-leading food delivery businesses, foodora and Yemeksepeti in Europe, and foodpanda in Asia. All three businesses now make up the second-largest organization within the Delivery Hero Group, and leading food and QCommerce delivery in 18 markets in both regions.

At Delivery Hero, we believe diversity and inclusion are key to creating not only an exciting product, but also an amazing customer and employee experience. Fostering this starts with hiring -- therefore we do not discriminate on the basis of racial identities, religious beliefs, color, national origin, gender identities or expressions, sexual orientations, age, marital or disability statuses, or any other aspect that makes you, you. Just be yourself and we can’t wait to see what value you bring to the role. We're as interested in your character as we are in your talent.

At Delivery Hero, we believe diversity and inclusion are key to creating not only an exciting product, but also an amazing customer and employee experience. Fostering this starts with hiring -- therefore we do not discriminate on the basis of racial identities, religious beliefs, color, national origin, gender identities or expressions, sexual orientations, age, marital or disability statuses, or any other aspect that makes you, you. Just be yourself and we can’t wait to see what value you bring to the role. We're as interested in your character as we are in your talent.

At Delivery Hero, we believe diversity and inclusion are key to creating not only an exciting product, but also an amazing customer and employee experience. Fostering this starts with hiring -- therefore we do not discriminate on the basis of racial identities, religious beliefs, color, national origin, gender identities or expressions, sexual orientations, age, marital or disability statuses, or any other aspect that makes you, you. Just be yourself and we can’t wait to see what value you bring to the role. We're as interested in your character as we are in your talent.