About the opportunity
The Vendor Onboarding Specialist plays a key role in supporting and enhancing the experience for vendors within our marketplace. Reporting to the Vendor Experience Manager, this role is part of a team dedicated to optimizing each segment of the marketplace, working cross-functionally to implement improvements that enhance satisfaction, reduce friction, and contribute to long-term customer loyalty.
Key Responsibilities:
- Understand all processes which are close to vendor onboarding and activation.
- Data-Driven Insights and Metrics Tracking: Monitor and analyze key service metrics and resolution times for the vendor onboarding. Help identify areas for improvement and support implementation efforts to optimize service outcomes.
- Vendor-Centric Approach: Act as a voice of the new vendors by capturing feedback from vendors and sharing insights with relevant teams. Contribute to policies, processes, and product changes that address vendor needs and enhance overall satisfaction.
- Process Improvement and Friction Reduction: Assist in identifying common support issues and suggest process improvements to minimize pain points and reduce friction. Collaborate with the team to create scalable solutions that streamline the vendor experience.
- Cross-Functional Collaboration: Work closely with other teams (such as Commercial, Product, Operations, and Partner Support) to ensure alignment on vendor priorities. Share insights and participate in cross-functional initiatives aimed at improving vendor satisfaction.
- Support Transformation Projects: Participate in transformation projects led by the Head of Marketplace Experience to bring innovative solutions and improvements to the vendor onboarding experience. Support implementation efforts and track progress on key initiatives.
A few key activities and examples per role:
- Accountable for performance and monitoring of the local experience and performance metrics for vendors - Onboarding days / DLP / DLD / SLAs / AHT / …
- Manage local Vendor execution
- Owns the design input for execution of the vendor operational teams - BPO in Pakistan / COE in Budapest / Local teams in Prague
What you need to be successful
What You Bring to the Team:
- Strong interest in vendor operations, service operations, or process improvement
- Basic understanding of data analysis and reporting; familiarity with service metrics (e.g., contact rates, customer satisfaction) is a plus
- Strong communication skills with the ability to collaborate across teams and share insights
- Problem-solving mindset and a proactive approach to identifying improvement opportunities
- Ability to thrive in a fast-paced environment and adapt to changing priorities
Who we are
foodora je součástí skupiny Delivery Hero Group, přední světové platformy pro lokální doručování. Naším posláním je poskytovat úžasný zážitek – rychle, snadno a přímo k vašim dveřím. Působíme v přibližně 65 zemích světa. Naše sídlo se nachází v Berlíně v Německu. Delivery Hero je vedena na frankfurtské burze cenných papírů od roku 2017 a je součástí akciového indexu MDAX.
What's in it for you
What We Offer:
- Flexible working hours
- Home Office
- 5 weeks of vacation
- Flexible benefits of CZK 3,000 per month, which you can use for things like a MultiSport card, a cafeteria/benefits package, orders from Foodora, or for investments
- Competitive compensation package which includes employee share ownership plan
- A wide range of inclusive and flexible benefits including paid leave for your child’s first day of kindergarten or school, birthday day, wedding, funeral, IVF treatment, and gender affirmation, as well as the option of full home office upon return from parental leave or before birth for partners of future mothers or adoptive parents (beyond statutory requirements).
- On-site massages and circuit training
- Free ice cream, unlimited fruit, and coffee
- Employee discounts on Alza, Smarty, O2 and others
- Advanto – the option to withdraw earned wages anytime during the month
- A unique opportunity to implement ideas that change the way of eating and shopping
- Modern, pleasant, and dog & children friendly office in DOCK IN, Prague 8
Would you be up for such a challenge?
If that's the case, please send us your CV or a link to your LinkedIn profile. We will get in touch with suitable candidates as soon as possible.
We're looking forward to hearing from you!
People team, foodora
At foodora, we are fueled by diversity, even in recruitment - we don't discriminate on the basis of race, religion, colour, nationality, gender, sexual orientation, age, marital status or any other aspect that makes you who you are.
