About the opportunity
Job Ref ID: JR0085309
YOUR MISSION
As the Finance & Ops Lead for Marketplace Experience you will own the financial narrative, cost performance, and governance of the Customer Refunds & Compensations (R&C) team globally. You will be responsible for identifying, quantifying, and reducing compensation-driven value loss, improving structural cost efficiency, and leading high-impact global cost-saving projects. This role focuses on measurable business impact, connecting operational friction to financial outcomes, and driving cross-functional alignment to ensure strict financial control over a budget of high double-digit millions a year.
THE JOURNEY
Own and drive global R&C financial KPIs: Track cost performance against Business Plans (BP) and Best Estimates (BE), identifying structural drivers of value loss and quantifying their financial impact.
Lead financial planning: Drive the creation of the R&C BP, reforecasts, and monthly BE revisions, prioritizing high-ROI interventions and investment reallocating focus toward the biggest cost levers.
Challenge cross-functional teams: Identify inefficiencies, challenge regional teams on cost deviations, and ensure clear action plans with measurable outcomes to materialize opportunities.
Drive performance governance: Lead the R&C Monthly Finance Review, ensuring consistent reporting, performance storytelling, and accountability for Glovo’s senior management.
Execute global cost optimization: Lead cross-functional projects (such as refining partner chargeback policies) and escalate systemic issues to advocate for structural fixes over short-term patches.
Build scalable frameworks: Develop and maintain UX-friendly financial performance tools and dashboards to guide decision-making across all markets.
What you need to be successful
WHAT YOU WILL BRING TO THE RIDE
Bachelor’s degree in Business Administration, Finance, or Accounting required.
5+ years of experience in Finance, FP&A, Controlling, Strategy, or Operations roles.
Strong ability to connect operational metrics to financial impact and build robust Business Plans and Best Estimates.
Experience influencing cross-functional stakeholders (Finance, Regional Ops, Commercial) without direct authority to drive global cost-saving projects.
Structured problem-solving, strong analytical capabilities, and a data-driven approach.
Excellent communication, stakeholder management, and performance storytelling skills.
High ownership mindset, hands-on, and a strong bias for measurable impact.
G Suite expertise (Sheets, Presentations) or Office Suite expertise (Excel). The ability to build UX-friendly dashboards is highly valued.
Who we are
Glovo is part of the Delivery Hero Group, the world’s pioneering local delivery platform, our mission is to deliver an amazing experience—fast, easy, and to your door. We operate in around 65 countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index.
What's in it for you
At Glovo, your success is defined by both results and behaviors. We hire for excellence in craft and for the Leadership Principles that shape how we think, decide, and collaborate. What you achieve matters and how you achieve it defines us. Together, they move the business forward and deliver great experiences. Learn more about our Leadership Principles here.
Here at Glovo, we thrive on diversity, we believe it enhances our teams, products, and culture. We know that the best ideas come from a mashup of brilliant diverse minds. This is why we are committed to providing equal opportunities to talent from all backgrounds – all genders, racial/diverse backgrounds, abilities, ages, sexual orientations and all other unique characteristics that make you YOU. We will encourage you to bring your authentic self to work, fostering an inclusive environment where everyone feels heard.
Feel free to note your pronouns in your application (e.g., she/her/hers, he/him/his, they/them/theirs, etc).
So, ready to take the wheel and make this the ride of your life?
Delve into our culture by taking a peek at our Instagram and check out our LinkedIn and website!
