Manager - Rider Training & Quality

What’s On Your Plate?

• Develop and implement strategies to improve talabat delivery-hero (hero) value proposition for UAE to attract & retain the best compliant heroes on the talabat platform

• Analyze hero quality metrics and hero net promoter score to identify areas for improvement and optimize hero acquisition and onboarding experience

• Design learning courses, training programs, and workshops for heroes to successfully deliver world class experiences to vendors and customers

• Collaborate cross-functionally with Public Affairs, Safety, Legal, and product teams to design and implement campaigns and initiatives aimed at enhancing hero engagement and satisfaction

• Implement strategies to limit hero churn and improve hero retention, ensuring a sustainable and stable hero base

• Monitor market trends and competitor activities to stay ahead of industry changes and recommend strategies to maintain a competitive edge

• Apply data analytics and reporting tools to track and measure the effectiveness of hero growth initiatives, providing concrete insights to optimize results

What Did We Order?

• A minimum of 5 years of experience preferably in management consulting, operations management, investment banking, human resource leadership and / or start-ups

• Possess functional expertise in community engagement, acquisition, or related areas, coupled with a strategic approach to drive impactful initiatives

• Unwavering grit, resiliently tackling daily challenges, driven to deliver exceptional service to our Customers, Vendors, and Delivery-Heroes amidst ever-changing landscapes.

• Demonstrated strong execution excellence with a track record of delivering results in a fast-paced environment

• Experience talking to customers, excellent interpersonal skills, and ability to establish trust with internal/external partners

• Exceptional project management skills. You have a proven ability to lead initiatives at your organization across multiple teams

• A data-driven approach and the ability to translate data into concrete insights through sound business judgment

• Excellent organizational skills and a self-starter approach

• Masters in Business is a plus

As the region’s leading local tech organization, we’re proud to say that we have been delivering for millions of people right across MENA for the past 18 years.
We were founded in Kuwait in 2004, and acquired by Delivery Hero (DHER) in 2015. This gives us a unique outlook - local knowledge with global expertise. It also allows us to innovate, create, and bring new technologies for the betterment of the MENA region, such as q-commerce, sustainable packaging, cloud kitchens, autonomous delivery vehicles, robots, and drones.
We deliver across 9 countries with more than 4,500+ employees! Our food delivery business works with over 27,000 brands and almost 50,000 branches.
Our q-commerce concept, talabat mart (121 Stores), now delivers groceries to customers in Bahrain, Iraq, Egypt, Jordan, Kuwait, Oman, Qatar, and the UAE in 30 minutes or less!

talabat is part of the Delivery Hero Group, the world’s leading local delivery platform operating in 70+ countries worldwide