Manager - Rider Training & Quality
__jobinformationwidget.freetext.LocationText__
Dubai, UAE
- Full-time
- Operations
- talabat
- On-Site
Job description
This vacancy has now expired. Please see similar roles below...
What’s On Your Plate?
Develop and implement strategies to improve talabat delivery-hero (hero) value proposition for UAE to attract & retain the best compliant heroes on the talabat platform
Analyze hero quality metrics and hero net promoter score to identify areas for improvement and optimize hero acquisition and onboarding experience
Design learning courses, training programs, and workshops for heroes to successfully deliver world class experiences to vendors and customers
Collaborate cross-functionally with Public Affairs, Safety, Legal, and product teams to design and implement campaigns and initiatives aimed at enhancing hero engagement and satisfaction
Implement strategies to limit hero churn and improve hero retention, ensuring a sustainable and stable hero base
Monitor market trends and competitor activities to stay ahead of industry changes and recommend strategies to maintain a competitive edge
Apply data analytics and reporting tools to track and measure the effectiveness of hero growth initiatives, providing concrete insights to optimize results
What Did We Order?
A minimum of 5 years of experience preferably in management consulting, operations management, investment banking, human resource leadership and / or start-ups
Possess functional expertise in community engagement, acquisition, or related areas, coupled with a strategic approach to drive impactful initiatives
Unwavering grit, resiliently tackling daily challenges, driven to deliver exceptional service to our Customers, Vendors, and Delivery-Heroes amidst ever-changing landscapes.
Demonstrated strong execution excellence with a track record of delivering results in a fast-paced environment
Experience talking to customers, excellent interpersonal skills, and ability to establish trust with internal/external partners
Exceptional project management skills. You have a proven ability to lead initiatives at your organization across multiple teams
A data-driven approach and the ability to translate data into concrete insights through sound business judgment
Excellent organizational skills and a self-starter approach
Masters in Business is a plus
As the region’s leading local tech organization, we’re proud to say that we have been delivering for millions of people right across MENA for the past 18 years.
We were founded in Kuwait in 2004, and acquired by Delivery Hero (DHER) in 2015. This gives us a unique outlook - local knowledge with global expertise. It also allows us to innovate, create, and bring new technologies for the betterment of the MENA region, such as q-commerce, sustainable packaging, cloud kitchens, autonomous delivery vehicles, robots, and drones.
We deliver across 9 countries with more than 4,500+ employees! Our food delivery business works with over 27,000 brands and almost 50,000 branches.
Our q-commerce concept, talabat mart (121 Stores), now delivers groceries to customers in Bahrain, Iraq, Egypt, Jordan, Kuwait, Oman, Qatar, and the UAE in 30 minutes or less!
talabat is part of the Delivery Hero Group, the world’s leading local delivery platform operating in 70+ countries worldwide
Find out more about talabat
As the region’s leading local tech organization, we’re proud to say that we have been delivering for millions of people right across MENA for the past 18 years.
Read moreLatest jobs
Salary
Location
Dubai, UAE
Job Category
Operations
Job Type
Full-time
Location
Dubai
Remote working
On-Site
Brand
talabat
Description
As a People Manager, the Director of Operations Excellence will lead and develop a high-performing team, fostering a culture of accountability, collaboration, and continuous improvement. Key responsib
Reference
c4f3b2ad-ce8f-4147-9630-57c82c9d9fa5
Expiry Date
01/01/0001
Author
John DoeAuthor
John DoeSalary
Location
Dubai, UAE
Job Category
Operations
Job Type
Full-time
Location
Dubai
Remote working
On-Site
Brand
talabat
Description
We are looking for a Sr. Analyst - Sales Performance to join our team and be part of our growth. If you’re an analytical salesperson hungry for a new adventure, a multinational workplace is waiting fo
Reference
775af93c-47ca-4697-a415-9150b64fdc64
Expiry Date
01/01/0001
Author
John DoeAuthor
John DoeSalary
Location
Dubai, UAE
Job Category
Operations
Job Type
Full-time
Location
Dubai
Remote working
On-Site
Brand
talabat
Description
Role SummaryYou will be based in the Regional NFV (non-food vertical) team driving improvements in NCR (non-commissionable revenue). This role involves creating and implementing processes for NCR and
Reference
19d0b303-4ef1-4dbc-8f41-20ae5a3814f4
Expiry Date
01/01/0001
Author
John DoeAuthor
John DoeSalary
Location
Dubai, UAE
Job Category
Operations
Job Type
Full-time
Location
Dubai
Remote working
On-Site
Brand
talabat
Description
Role SummaryWe’re looking for a specialist to join the team and focus on growing our own Grocery Store “tMart”, which is the region’s first cloud store concept offering 30-minute delivery of groceries
Reference
3f707d4d-9837-4459-821d-287fe6188618
Expiry Date
01/01/0001
Author
John DoeAuthor
John DoeSalary
Location
Dubai, UAE
Job Category
Operations
Job Type
Full-time
Location
Dubai
Remote working
On-Site
Brand
talabat
Description
Role SummaryWe’re looking for a Admin to join the team and focus on growing our own Grocery Store “tMart”, which is the region’s first cloud store concept offering 30-minutedelivery of groceries at hy
Reference
ac41c7a2-9736-4af0-a138-079c3ba1cb57
Expiry Date
01/01/0001
Author
John DoeAuthor
John DoeSalary
Location
Dubai, UAE
Job Category
Operations
Job Type
Full-time
Location
Dubai
Remote working
On-Site
Brand
talabat
Description
Role SummaryAs a Specialist – Rider Supply & Performance, you will be responsible for the success of our MENA markets in attracting new heroes (that’s what we call our riders) to our fleet and ensurin
Reference
b8a58d68-a872-4f65-933c-967b9c6c4aaf
Expiry Date
01/01/0001
Author
John DoeAuthor
John DoeJobs you have shown an interest in
- Dubai