Job description
Role Summary
The Rider Experience & Engagement Manager owns the end-to-end rider journey with a clear objective: reduce churn, improve retention, and strengthen long-term rider loyalty.
This role is responsible for building and executing a comprehensive Rider Value Proposition through structured retention strategy, loyalty frameworks, engagement programs, in-app communications, and strategic partnerships that drive measurable KPI improvement.
What's On Your Plate
1. Retention, Rider Value Proposition & Loyalty
- Own rider churn reduction strategy, with strong focus on early-life retention.
- Define and continuously enhance the overall Rider Value Proposition.
- Design and manage a structured rider loyalty framework.
- Analyze retention data to identify high-risk segments and structural gaps.
- Track key KPIs (Churn %, Retention Rate, Tenure trends, RSAT).
- Develop and execute action plans to improve retention and loyalty outcomes.
2. Rider Engagement
- Develop and execute a comprehensive annual engagement roadmap aligned with business priorities.
- Lead structured recognition and motivation programs.
- Ensure engagement initiatives are measurable and linked to retention KPIs.
- Drive initiatives that strengthen rider attachment and sense of belonging.
3. Rider Communications & Feedback
- Own in-app rider communication strategy and governance.
- Ensure clear, consistent, and aligned messaging.
- Establish structured rider feedback mechanisms (surveys, focus groups).
- Translate insights into concrete improvement initiatives and corrective action plans.
4. Partnerships & Benefits
- Develop and manage third-party benefit partnerships.
- Launch value-added programs that enhance the Rider Value Proposition.
- Monitor adoption and measurable impact on retention metrics.
talabat is part of the Delivery Hero Group, the world’s pioneering local delivery platform, our mission is to deliver an amazing experience—fast, easy, and to your door. We operate in over 70+ countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index.
Find out more about talabat
As the region’s leading local tech organization, we’re proud to say that we have been delivering for millions of people right across MENA for the past 18 years.
Read moreLatest jobs
Salary
Location
Maadi, Egypt
Job Category
Logistics
Job Type
Temporary
Location
Maadi
Remote working
On-Site
Brand
talabat
Description
We’re looking for an Inventory Controller to join the team and focus on growing our own Grocery Store “tMart”, which is the region’s first cloud store concept offering 30-minutedelivery of groceries a
Reference
742815ca-01e8-43ed-a3c5-0565a53448d6
Expiry Date
01/01/0001
Author
John DoeAuthor
John DoeSalary
Location
Maadi, Egypt
Job Category
Logistics
Job Type
Temporary
Location
Maadi
Remote working
On-Site
Brand
talabat
Description
We’re looking for an Inventory Controller to join the team and focus on growing our own Grocery Store “tMart”, which is the region’s first cloud store concept offering 30-minutedelivery of groceries a
Reference
c90d0c33-9a29-49f6-a4a8-4f1378a47cc0
Expiry Date
01/01/0001
Author
John DoeAuthor
John DoeSalary
Location
Maadi, Egypt
Job Category
Logistics
Job Type
Temporary
Location
Maadi
Remote working
On-Site
Brand
talabat
Description
What’s On Your Plate? Organize the transition to 3pl, manage relations, and secure Talabat with Egypt best practices.Accountable for the overall demand planning/replenishment of Tmart stores and wa
Reference
601225ff-9092-4ebd-b833-7a7b834705fc
Expiry Date
01/01/0001
Author
John DoeAuthor
John DoeSalary
Location
Maadi, Egypt
Job Category
Logistics
Job Type
Temporary
Location
Maadi
Remote working
On-Site
Brand
talabat
Description
What’s On Your Plate? Organize the transition to 3pl, manage relations, and secure Talabat with Egypt best practices.Accountable for the overall demand planning/replenishment of Tmart stores and war
Reference
345c6a68-815c-4ebe-b535-7c73595fc468
Expiry Date
01/01/0001
Author
John DoeAuthor
John DoeSalary
Location
Maadi, Egypt
Job Category
Logistics
Job Type
Temporary
Location
Maadi
Remote working
On-Site
Brand
talabat
Description
What's On Your Plate? Key Responsibilities1. Rider Retention & Churn ManagementDevelop and implement strategies to improve rider retention and minimize churn across all operational zones.Work with
Reference
dde3d3d8-3da1-49d3-82b2-61af65b86175
Expiry Date
01/01/0001
Author
John DoeAuthor
John DoeSalary
Location
Maadi, Egypt
Job Category
Logistics
Job Type
Temporary
Location
Maadi
Remote working
On-Site
Brand
talabat
Description
Responsible for ensuring we have the correct inventory at the stores (No OOS or OVS) by analysing the current inventory status and updating the ordering parameters. Daily monitoring of stock movement,
Reference
819d5eb4-3931-49c3-a8a9-27620c083d61
Expiry Date
01/01/0001
Author
John DoeAuthor
John DoeSalary
Location
Maadi, Egypt
Job Category
Logistics
Job Type
Temporary
Location
Maadi
Remote working
On-Site
Brand
talabat
Description
Role SummaryAn Operations Manager Dispatch controls the workflow of dispatchers who serve the logistics/supply chain riders. It is their responsibility to ensure all orders are accounted for in each s
Reference
09bdc047-caef-4ff6-8dbb-d0750a8c4e69
Expiry Date
01/01/0001
Author
John DoeAuthor
John DoeSalary
Location
Maadi, Egypt
Job Category
Logistics
Job Type
Temporary
Location
Maadi
Remote working
On-Site
Brand
talabat
Description
What’s On Your Plate?Location: Delta, EgyptAlign with riders to solve problems in real-time & monitor them on a daily basis.Tracking rider performance with coordinators and taking ownership of rider p
Reference
8c1a032a-b5e3-4339-a69b-bbdb21587d3c
Expiry Date
01/01/0001
Author
John DoeAuthor
John DoeSalary
Location
Maadi, Egypt
Job Category
Logistics
Job Type
Temporary
Location
Maadi
Remote working
On-Site
Brand
talabat
Description
Who are we?When you think of food delivery in the MENA region, we’d be pretty surprised if talabat didn’t pop into your mind first! Since delivering our first order in Kuwait in 2004, we’ve grown quit
Reference
71d3af62-ec3e-4e23-9298-694513e8c051
Expiry Date
01/01/0001
Author
John DoeAuthor
John DoeJobs you have shown an interest in