Manager, Product Operations - AdTech

We are on the lookout for a Manager, Product Operations to join the AdTech Commercial team on our journey to always deliver amazing experiences.

The Ad Tech team is building products and services that help our vendors and advertisers grow their business on Delivery Hero’s apps and websites. We provide our Ad Tech products to the whole Delivery Hero group, including brands such as foodpanda, foodora, PedidosYa, Talabat, Hungerstation and Woowa.

 In this role you will be leading our effort to improve our next-gen advertising platform with a portfolio of performance-based advertising services across the Delivery Hero Group.

• You and your team will be working with our product and engineering teams as well as other central and local teams to improve our innovative advertising solutions for our vendors.

• The product operations team’s mission is to better understand the needs of the local customers in the regions, support those teams around the world with their product feature requests and issues, as well as coordinate smooth roll-out of new products and product features with the right processes and flawless execution.

• Focus on high-visibility, strategic projects impacting DH globally, and become the expert on our Ad Tech product offering by understanding diverse local and end-user needs

• Act as the first line of support for the local entities and operate the service desk to troubleshoot, report and drive the resolution of the bugs/issues in close collaboration with our engineering and product teams

• Manage stakeholder-facing product documentation and training, and drive the definition and execution of new product features across the globe partnering with regional and local teams.

• Own end to end the definition and execution of new strategies and frameworks to improve simplicity and scalability of our teams

• 4+ years of experience in product support, product operations or similar, ideally some part of it within ad tech space. 2+ experience in managing people

• Excellent understanding of software development processes and related tools (e.g., Jira)

• Strong interest in consumer-facing applications and a passion for breaking down complex problems. Systematic, structured and detail-oriented and analytical mindset

• Skilled at working effectively with cross-functional teams in a matrix organization with good communication skills

• Excellent (senior) stakeholder management skills covering various backgrounds

• Strong sense of ownership and accountability

As the world’s pioneering local delivery platform, our mission is to deliver an amazing experience, fast, easy, and to your door. We operate in over 70+ countries worldwide, powered by tech, designed by people. As one of Europe’s largest tech platforms, headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index. We enable creative minds to deliver solutions that create impact within our ecosystem. We move fast, take action and adapt. No matter where you're from or what you believe in, we build, we deliver, we lead. We are Delivery Hero.

Ensuring you and all our Heroes are looked after, happy, and healthy is always on the menu. Because if you’re in good shape, then we’re in good shape.

• Make the most of our hybrid working model and join the team for face-to-face connection and collaboration in our beautiful Berlin campus 2 days a week

• We offer 27 days holiday with an extra day on 2nd and 3rd year of service

• We will support you in developing yourself and your career growth opportunities: 1.000 € Educational Budget, Language Courses, Parental Support and access to the Udemy Business platform to explore a variety of online courses.

• Get moving and release those wonderful, mind-boosting endorphins: Health Checkups, Meditation, Yoga, Gym & Bicycle Subsidy

• Cash. Dough. Cheddar. Whatever you call it, we’ll help you with it: Employee Share Purchase Plan, Sabbatical Bank,  Public Transportation Ticket Discount, Life & Accident Insurance, Corporate Pension Plan

• The power of getting together over some food is unrivaled. Here are a few ways to help you do that. All the yum: Digital Meal Vouchers, Food Vouchers, Corporate Discounts. Courses.          

Ready to join our team? If you’re excited to grow, collaborate and be part of the world’s leading delivery platform, we’d love to hear from you. Apply today!

We believe diversity and inclusion are key to creating not only an exciting product, but also an amazing customer and employee experience. Fostering this starts with hiring - therefore we do not discriminate on the basis of racial identities, religious beliefs, color, national origin, gender identities or expressions, sexual orientations, age, marital or disability statuses, or any other aspect that makes you, you. We encourage you to let us know if you need any accommodations or specific accessibility support to ensure a smooth interview experience—just include it in your application. You're welcome to share your pronouns (he/she/they) right from the start so we can address you respectfully from our first contact.