About the opportunity
Role Summary
The Manager – Partner Product is a leadership role within the Central Digital Transformation team. You will act as the single-threaded owner for building, upgrading, and reviewing the implementation and impact of all Partner-facing products and digital processes.
The primary focus of this role is to maximize the self-service ratio and significantly Save Account Manager (AM) time for our Food and Local Shop partners. You will be responsible for the end-to-end delivery of product solutions that automate manual touchpoints and enhance the digital capabilities of the partner portal. By bridging the gap between technical product features and operational efficiency, you will ensure our partners can manage and grow their businesses independently.
Our Leadership Principles
To succeed in this role, you must embody the following talabat leadership values:
Own It: Responsible for the results of the team and the standards under which they operate.
Deep Dive: Fosters a culture of curiosity and problem solving by utilizing data from various perspectives.
Deliver Value Fast: Drives a sense of urgency in the team to meet objectives, moving quickly and prioritizing based on impact.
Bring Good Vibes: Fosters optimism and resilience in the team to face challenges and achieve goals.
Raise the Bar: Sets ambitious goals and builds high-performance teams through coaching, development, and constant feedback.
Stay Humble: Admits mistakes and leverages diverse perspectives to challenge the status quo and generate innovative solutions.
What’s On Your Plate?
Product Automation & Self-Service Strategy
Self-Service Ratio Expansion: Work closely with the central Product team to recommend and implement improvements to Partner-facing features that drive a higher self-serve ratio.
Reduce AM Overhead: Identify and execute technical improvements to existing digital processes (such as order cancellations, refunds, and disputes) to reduce the volume of 1:1 manual contacts.
Portal Optimization: Lead the digital experience of the Partner Portal, ensuring it remains the primary, intuitive hub for Food and Local Shop partners to manage their business independently.
Feature Adoption: Support the roll-out of new products and features aimed at improving business performance and operational efficiency across MENA.
Experience & Product Performance Management
North Star Metrics: Own the Self-Service Ratio as the primary indicators of a successful, low-friction partner experience.
Product Performance Tracking: Monitor product performance and usage across MENA countries, providing management with regular reports and actionable insights.
Data-Driven Roadmap: Identify data-backed insights to further efforts on scalable, automated initiatives, acting as a thought leader for the Partner Growth organization.
Team Leadership & Product Excellence
High-Performance Coaching: Build a high-performance team through coaching, development, and constant feedback.
Resource Management: Manage team resources (budget, people) effectively to achieve automation goals.
Stakeholder Interaction: Coordinate stakeholder meetings across regional sales, global teams, and talabat product/ops teams to ensure seamless alignment on the product roadmap.
What you need to be successful
What Did We Order?
Experience: 7+ years of program or project management experience.
Industry Background: Prior work experience in an eCommerce, food-tech, or consulting industry is highly preferred.
Strategic Leadership: Experience owning program strategy, end-to-end delivery, and communicating results to senior leadership is a must.
Technical Stack: Required proficiency in creating dashboards and visualizations using Tableau, Data Studio, and Looker.
CRM Expertise: Experience with CRM data, including Salesforce, is required.
Product Methodology: Deep understanding of product methodologies and demonstrated expertise in the on-time delivery of project solutions with structured documentation.
Who we are
Since launching in Kuwait in 2004, talabat, the leading on-demand food and Q-commerce app for everyday deliveries, has been offering convenience and reliability to its customers. talabat's local roots run deep, offering a real understanding of the needs of the communities we serve in eight countries across the region.
We harness innovative technology and knowledge to simplify everyday life for our customers, optimize operations for our restaurants and local shops, and provide our riders with reliable earning opportunities daily. Here at talabat, we are building a high performance culture through engaged workforce and growing talent density. We're all about keeping it real and making a difference. Our 6,000+ strong talabaty are on an awesome mission to spread positive vibes. We are proud to be a multi great place to work award winner.
