About the opportunity
Role Purpose
The Logistics Performance Manager is responsible for monitoring, analyzing, and improving end-to-end logistics performance. The role focuses on time-based KPIs, supply efficiency, rider productivity, and overall customer experience, translating complex data into actionable insights and performance-driven initiatives across riders, vendors, systems, and external factors.
What's on your plate?
1. Performance Monitoring & Analytics
Monitor, analyze, and report logistics performance metrics with primary focus on:
On-time %, OOT, lateness %, failure rate
UTR, stacking %, EPH
Overall supply and staffing efficiency
Establish and maintain performance baselines, trends, and early-warning indicators to proactively identify risks and improvement opportunities.
Own daily and weekly logistics performance dashboards, ensuring accuracy, consistency, and alignment with regional metric definitions and standards.
2. Root Cause Analysis & Diagnostics
Diagnose performance movements (positive or negative) through end-to-end analysis across the logistics ecosystem, including:
Riders: attendance, no-shows, late log-ins, shift adherence, productivity, and earnings.
Vendors: collaborate with Vendor Operations to validate insights, identify gaps, and drive corrective actions.
Algorithms / Product: assess and quantify the impact of feature launches, algorithm changes, or system behavior on logistics KPIs.
External factors: traffic conditions, weather events, area disruptions, and special events.
Perform deep-dive analysis on performance deviations, identifying root causes and quantifying impact.
3. Performance Strategy & Improvement Initiatives
Lead and manage performance-driven initiatives aimed at improving:
Translate data insights into clear narratives, recommendations, and action plans for leadership and cross-functional stakeholders.
Ensure continuous performance review through post-implementation analysis and impact tracking to validate outcomes and drive continuous improvement.
4. Planning, Forecasting & Readiness
5. Rider & Vendor Performance Support
Analyze rider supply behavior and highlight risks or anomalies impacting performance or earnings.
Design, recommend, and support rider incentive mechanisms during peak or eventful periods to:
Support vendor-level performance analysis by preparing insights, trend reports, and data packs to enable corrective actions in collaboration with Vendor Operations.
Track the effectiveness of incentives and operational interventions, measuring impact on supply stability, EPH, and CX.
6. Stakeholder Management & Governance
Act as the primary Point of Contact (POC) for:
Prepare performance readouts, narratives, and materials for:
Leadership reviews
Regional stakeholders
Cross-functional forums
Support ad-hoc analysis, investigations, and strategic initiatives
What you need to be successful
What did we order?
Strong analytical and problem-solving skills with ability to connect data to business outcomes
Deep understanding of last-mile logistics KPIs and supply-demand dynamics
Ability to translate complex analysis into clear, actionable insights
Strong stakeholder management and cross-functional collaboration
High attention to data accuracy, governance, and metric consistency
Who we are
talabat is part of the Delivery Hero Group, the world’s pioneering local delivery platform, our mission is to deliver an amazing experience—fast, easy, and to your door. We operate in over 70+ countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index.
