Manager, Food Safety and Quality

We’re looking for a hands-on and detail-oriented Manager, Food Safety & Quality to oversee food safety operations and regulatory compliance in Hong Kong. In this role, you’ll be responsible for implementing food safety programs, handling regulatory matters, and improving hygiene and compliance standards.

Reporting into the Regional Head of Food Safety, this is a great opportunity for someone who enjoys both strategic thinking and on-the-ground execution. You’ll work closely with store teams, operations, and local authorities to drive a strong culture of food safety and operational excellence.

Your Mission

• Oversee food safety compliance and quality practices in Hong Kong

• Implement and monitor HACCP plans, hygiene SOPs, and food quality standards

• Perform audits, manage corrective action plans, and follow up on compliance KPIs

• Investigate incidents (e.g. customer complaints, product recalls) and ensure resolution

• Oversee regulatory compliance with labels and content of private label and supplier products

• Ensure effective management of expiry dates on packaged products

• Act as the point of contact for local food safety authorities

• Support the training of store teams and drive awareness around food safety practices

• +4 years of experience in food safety, quality assurance, or compliance

• Solid understanding of HACCP and food safety systems

• Experience working with or communicating with authorities is a strong plus

• Hands-on approach with strong attention to detail

foodpanda is part of the Delivery Hero Group, the world’s pioneering local delivery platform, our mission is to deliver an amazing experience—fast, easy, and to your door. We operate in over 70+ countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index.

• Comfortable working in both field and office settings

• Fluent in English and Cantonese  

• Willingness to travel across the country