Manager, Commercial Strategy & Performance

We are looking for a highly motivated and analytical (Senior) Commercial Strategy & Performance Manager to join our Partner Growth team. In this role, you will drive the performance of our Account Management (AM) organization by transforming data into insight, strategy into execution, and complexity into clarity. You’ll lead high-impact, cross-functional projects end-to-end and work closely with senior stakeholders across local, regional, and global teams.

You’ll play a critical role in operationalizing commercial performance at scale - embedding strategy into the systems, routines, and decisions that drive measurable impact across 17 markets. A key part of your role will be leading complex, multi-national initiatives that require strong coordination, alignment of diverse stakeholders, and thoughtful change management across markets. By bridging analytics, stakeholder alignment, and executional excellence, you’ll enable teams to focus on what truly moves the needle and scale what works.

You will work on the following: 

Performance & Analytics

• Drive achievement of commercial OKRs and AM-level KPIs, deep diving into data to identify issues and unlock opportunities

• Provide analytical support and actionable insights to guide decision-making on key business questions

• Enhance AM performance through consistent benchmarking, and issue diagnosis

Project Management

• Take full ownership of key commercial and cross-functional initiatives involving the AM team - from concept to execution

• Collaborate across departments to ensure projects are well-scoped, delivered on time, and embedded into business routines

Strategy & Governance

• Align global, regional, and local priorities by supporting strategic planning and execution frameworks

• Run governance processes including OKR planning, business reviews, and follow-ups with leadership

• Act as a strategic partner to senior stakeholders helping to sharpen priorities and move the business forward

Operational Excellence

• Oversee administrative and structural processes related to the AM team, including SOP development, incentive management, account allocation, and target setting

• Design and maintain reporting dashboards and business planning routines

• Champion continuous improvement by identifying and implementing scalable enhancements to our processes

Communication & Storytelling

• Build and deliver clear, data-guided presentations that drive alignment and decision-making at all levels of the organization

• Translate complex analysis into compelling narratives for both operational teams and senior leadership

• 5+ years of working experience top tier consulting firm or multi national company in multi country project/process management

• Strong analytical mindset with exceptional attention to detail; capable of breaking down complex data into actionable insights and recommendations

• Excellent communication and storytelling skills - able to present data-driven narratives clearly and concisely 

• Experience managing cross-functional projects or programs end-to-end

• Attention to detail combined with creative thinking

• Excellent written and verbal communication skills

As the world’s pioneering local delivery platform, our mission is to deliver an amazing experience, fast, easy, and to your door. We operate in over 70+ countries worldwide, powered by tech, designed by people. As one of Europe’s largest tech platforms, headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index. We enable creative minds to deliver solutions that create impact within our ecosystem. We move fast, take action and adapt. No matter where you're from or what you believe in, we build, we deliver, we lead. We are Delivery Hero.

Ensuring you and all our Heroes are looked after, happy, and healthy is always on the menu. Because if you’re in good shape, then we’re in good shape.

• Make the most of our hybrid working model and join the team for face-to-face connection and collaboration in our beautiful Berlin campus 2 days a week

• We offer 27 days holiday 

• We will support you in developing yourself and your career growth opportunities: 1.000 € Educational Budget, Language Courses, Parental Support and access to the Udemy Business platform to explore a variety of online courses.

• Get moving and release those wonderful, mind-boosting endorphins: Health Checkups, Meditation, Yoga, Gym & Bicycle Subsidy

• The power of getting together over some food is unrivaled. Here are a few ways to help you do that. All the yum: Digital Meal Vouchers, Food Vouchers, Corporate Discounts. Courses.

We believe diversity and inclusion are key to creating not only an exciting product, but also an amazing customer and employee experience. Fostering this starts with hiring - therefore we do not discriminate on the basis of racial identities, religious beliefs, color, national origin, gender identities or expressions, sexual orientations, age, marital or disability statuses, or any other aspect that makes you, you. We encourage you to let us know if you need any accommodations or specific accessibility support to ensure a smooth interview experience—just include it in your application. You're welcome to share your pronouns (he/she/they) right from the start so we can address you respectfully from our first contact.