Manager, AP Service Delivery

Responsibilities:

Primary

• Collaborate with process stakeholders to ensure effective and efficient process operations.
• Own and manage the service delivery and performance with defined SLAs/KPIs.
• Ensuring the process complies with any regulations and internal controls/risk management measures
• Able to prepare detailed reporting, provide analysis or insights on various data/reports and present performance results to relevant stakeholders in governance forums (e.g. Monthly, Quarterly Business Review...etc). 
• Direct experience within a multi-national environment with a complex regional/country environment.
• Process-oriented with an understanding of both financial and operational controls.
• Strong analytical skills and who can foresee upstream and downstream impacts.
• Strong leadership and communication skills
• Excellent problem-solving and analytical abilities.
• Hands-on experience with ERP systems such as SAP Hana and other invoicing/ticketing systems will be an added advantage but not required
• Strong communication skills with the ability to bridge language barriers - you must be able to work collaboratively with a diverse group of people
• Comfortable working in a fast-paced environment with tight deadlines.

Others

• Ensure maintenance of process documentation (i.e. Process models, Standard Operating Procedures)
• Liaise with Central (Delivery Hero), Regional and GRC on managing relevant policies and procedures affecting AP processes
• Assess change requests, prepare decision making and foster implementation
• Actively help to solve systemic or complex issues and problems in an effective manner
• Support internal and external audits

• Professional certifications such as CPA, CA, ACCA, etc.
• Worked in a Finance Shared Service Centre
• Strong leadership skills
• Strong communicator with the ability to influence, persuade and drive action.
• Demonstrable experience leading and managing teams
• Process-oriented with an understanding of both financial and operational controls
• Familiar with key systems; Ariba, SAP and Concur
• Strong analytical skills and can foresee upstream and downstream impacts
• Proficient with Google Suite and/or Microsoft applications for analysis and reporting
• Comfortable working in a fast-paced environment with tight deadlines
• A creative mindset and a willingness to question assumptions and conventional wisdom.

foodpanda is part of the Delivery Hero Group, the world’s pioneering local delivery platform, our mission is to deliver an amazing experience—fast, easy, and to your door. We operate in over 70+ countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index.