The Learning Specialist will provide essential support to the Learning Manager by assisting with the creation, maintenance, and organization of materials that empower agents to perform effectively. This role involves coordinating content updates, ensuring accuracy and consistency, and collaborating with cross-functional teams to support training and operational needs.
Key Responsibilities:
Assist in the development and maintenance of all learning material & learning management systems (LMS) and other relevant platforms to ensure smooth training operations
Conduct classroom training or other training interventions as per learning needs
Created learning materials to ensure scalability by developing modular, adaptable training materials that can be used across various teams and BPOs.
Responsible for agent learning life cycle across Classroom-OJT - nesting
Support trainer certification & Knowledge transfer at new BPO locations including knowledge check, quiz, and dip check assessment
Curate and update content and withhold responsibility for the accuracy of information in learning materials & learning systems
Leverage learning platform program data to assess the effectiveness of training materials and recommend improvements for better agent performance.
Use QA data to identify trends and insights that can improve the curriculum and learning module ensuring alignment with agent performance and operational needs.
Collaborate with cross-functional teams to identify skill gaps and recommend targeted training interventions for agents.
Support learning material & SOP translations of articles as neccasary
What you need to be successful
Minimum 3-4 years of experience in content coordination, documentation, or administrative support, preferably in a training or operational setting.
Familiarity with content management systems, documentation tools, and basic design software (e.g., Canva, Google Workspace, or Microsoft Office).
Strong attention to detail with the ability to ensure accuracy and consistency across all content.
Excellent organizational abilities to manage and maintain content libraries and documentation.
Good written and verbal communication skills, with a willingness to learn and adapt to new challenges.
Ability to speak, read & write English is mandatory
Must have strong knowledge of Vendor Ops SOPS , systems and tools.
Who we are
A foodora a Delivery Hero Group, a világ vezető kiszállítási platformjának része. Küldetésünk, hogy fantasztikus rendelési élményt nyújtsunk – gyorsan, egyszerűen és egyenesen az ajtódhoz. Világszerte körülbelül 65 országban működünk. A Delivery Hero Group központja Berlinben, Németországban található, és 2017 óta jegyzik a frankfurti tőzsdén, valamint az MDAX részvényindex része.
What's in it for you
Your Benefits
Modern office in Budapest’s Mill Park – easy to reach, even by bike!
International good vibe + strong corporate background = a secure & inspiring place to grow.
From day one: life, accident & health insurance (MetLife).
SZÉP-card & Medicare health package.
foodora PRO & vouchers – tasty meals, even in the home office.
Mental health support & relaxing office massages.
In-house English lessons + LinkedIn Learning access.
Extra days off, AYCM partnership & all tools provided.
Social impact matters: we support 6 charities and you can join in!
