About the opportunity
About the Role:
We are looking for a Specialist, IT to be based in Bangsar South. This role will be reporting to the Manager, IT, in the People & IT department.
Responsibilities:
Ensure our internal users have their IT issues resolved
Logging and processing all technical requests based on the complaints/tickets received from the users
Installing and configuring computer hardware, software, basic network troubleshoot, printers, door access and CCTV
Planning and undertaking scheduled maintenance upgrades with HQ
Setting up accounts for staff, ensuring that all platforms used by the company installed
Communicate to clients via chat/f2f/emails to determine the nature of any problems they encounter.
Investigating, diagnosing and solving computer software and hardware
Managing company’s IT asset
Administration, planning and installation of Windows based systems and some Mac/Linux machines
On and Off-boarding of users across multiple systems and platforms
Monitoring network status and report to the manager on weekly basis
Working within our ticket system to ensure fast turnaround times for all helpdesk queries
Onsite and remote support for international users.
Maintain and outperform SLAs and CSAT scores
Manage office builds and miscellaneous physical extensions of the foodpanda business
What you need to be successful
Minimum of 2 years’ experience in helpdesk or 1st level support with a minimum 2-year hands on experience managing enterprise servers and workstation
You are a great team player who knows how to solve complex issues in conjunction with others
High ability to work independently
High service orientation and customer skills
Ability to work under pressure and tight deadlines
Open to a fast paced and changing landscape
Problem ownership and service orientation
Excellent verbal and communication skills (33/40 scores on Jobstreet English Assessment).
JIRA & Confluence knowledge.
KACE deployment software
VMWare WS One experience
Active Directory and GSuite knowledge
Microsoft Azure
Slack
O365 basics
Zoom software
Windows and MacOS installation knowledge
Basic IT-infrastructure understanding
Experience in an Internet company as tier-2 support is considered as an advantage
Who we are
“To be the most loved everyday food and groceries destination!” - that’s our mission at foodpanda (small ‘f’).
foodpanda is the largest food and grocery delivery platform in Asia, outside of China. Operating in more than 400 cities across 11 markets, we continue to expand and grow in our core food delivery business, as well as in new verticals like grocery deliveries, with a strong tech infrastructure at our core. From our restaurants-partners, cloud kitchens and cloud grocery stores — foodpanda is just one tap away, getting everything you need into your hands quickly and conveniently!
If you love working with technology to create solutions and are not afraid to roll up your sleeves to get things done, you will find your tribe here at foodpanda. foodpanda comprises of people from more than 60 nationalities, and we believe in winning through diversity.
foodpanda is part of the Delivery Hero Group, the world’s leading local delivery platform operating in 70+ countries worldwide
What's in it for you
What We Offer?
Career Growth - We believe everyone owns their career. In foodpanda, you are supported with the framework and structure to craft your learning experiences. We provide learning opportunities that support your professional and personal aspirations to discover and maybe even rediscover your life’s calling.
Culture - We believe in getting 1% better every day. We do this by constantly looking for ways to enhance our way of doing things. We strive to look beyond the limits of today to set ourselves up to succeed tomorrow. We make bold decisions and learn from our mistakes towards better solutions. We embrace diversity not just because it’s right but also because it makes us stronger.
These values enable us to create a diverse and inclusive workplace culture that allows everyone within the organization to thrive via a creative and dynamic team environment where you are empowered, engaged, and appreciated.
Delivery Hero
Our parent company, Delivery Hero, is a global leader in the food delivery industry processing over 3 million orders every day and operating in 40+ markets in the world, with 18,000 employees and approximately 500,000+ restaurant partners
