Head of Vendor Strategy

We’re looking for a strategic leader to join us as Head of Vendor Strategy, owning the design and deployment of high-impact initiatives that drive success for our most important partners. This role is ideal for someone who thrives on solving complex, cross-functional problems and is passionate about turning insight into scalable action across a global footprint.

As the Head of Vendor Strategy, you’ll architect how we think and work with our vendors to ensure they achieve successful and healthy presence on the platform all across their lifecycle. You and your team will design everything from the incubation, performance monitoring, and re-engagement and revival. Your work will define what “success” looks like for new vendors, prevent attrition among high-potential partners, and shape how we scale this across 17 markets. You will collaborate closely with country Managing Directors, Commercial Directors, MDs, and central functions (Product, CRM, Operations), while reporting directly to the Senior Director of Partner Growth.

This is a high-visibility, high-impact role with frequent interaction with senior leadership, including our VP of Commercial and executive leadership across Delivery Hero. You will also lead a team of 4 direct reports, fostering a high-performance culture focused on ownership, accountability, and strategic execution.

What You’ll Drive

• Strategic Incubation Design: Define and lead the global incubation framework for top vendors, ensuring a seamless onboarding and ramp-up experience that maximizes performance in the first 30–60 days.

• Vendor Lifecycle Health: Own the design and evolution of vendor lifecycle strategies, including early performance diagnostics, churn prevention, and success criteria for long-term engagement.

• Performance Intelligence & Metrics: Develop predictive health monitoring systems, dashboards, and processes that enable local teams to intervene before issues escalate.

• Cross-Functional Enablement: Collaborate with internal teams (e.g., Account Management, CRM, Content, Product) to implement playbooks, AI tooling, and scalable interventions across 17 markets.

• Recovery and Reinvention: Lead the strategy for reactivating underperforming vendors through data-driven interventions and partnerships with local market teams.

• 7–10 years of total professional experience, with 2–5 years in top-tier strategy consulting

• Proven experience in solving complex strategic problems and designing scalable operational frameworks

• Strong problem-solving skills, with the ability to structure ambiguity and generate insights that drive decision-making

• Experience leading small teams or workstreams, preferably in high-performance, high-intensity environments

• Strong implementation ownership — demonstrated ability to move from insight to action in cross-functional settings

• Exceptional communication skills -  confident presenting to senior stakeholders

• Comfort with ambiguity, fast decision-making, and driving results across diverse, international markets

As the world’s pioneering local delivery platform, our mission is to deliver an amazing experience, fast, easy, and to your door. We operate in over 70+ countries worldwide, powered by tech, designed by people. As one of Europe’s largest tech platforms, headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index. We enable creative minds to deliver solutions that create impact within our ecosystem. We move fast, take action and adapt. No matter where you're from or what you believe in, we build, we deliver, we lead. We are Delivery Hero.

We believe diversity and inclusion are key to creating not only an exciting product, but also an amazing customer and employee experience. Fostering this starts with hiring - therefore we do not discriminate on the basis of racial identities, religious beliefs, color, national origin, gender identities or expressions, sexual orientations, age, marital or disability statuses, or any other aspect that makes you, you. We encourage you to let us know if you need any accommodations or specific accessibility support to ensure a smooth interview experience—just include it in your application. You're welcome to share your pronouns (he/she/they) right from the start so we can address you respectfully from our first contact.