Head of Retention Solutions (all genders)


Berlin, Germany

  1. Full-time
  2. Marketing
  3. Delivery Hero
  4. On-Site

Job description

This vacancy has now expired. Please see similar roles below...

About the opportunity

We are on the lookout for for a Head of Retention to leverage tech and product expertise to design & develop a best-in-class Retention Tech Stack. Democratize Delivery Hero customer data. Surface best practices and innovations,  — and ultimately, empower regional CRM teams to define a Retention strategy and excel at its execution. While ensuring governance across the regions. 

Long term goal: increase retention & customer lifetime value for Delivery Hero brands 

If you're a creative problem solver who is hungry for a new adventure, an international workplace is waiting for you in the heart of Berlin!

What you need to be successful

  • 8+ years of relevant professional experience in a product and tech-centric Marketing role  with focus on Retention / Customer Relationship Management or CRM Tech Consultancy experience

  • Proven ability to explore, design and develop technical solutions in an agile working environment, close collaboration with technical teams

  • Excellent stakeholder management, presentation and communication skills: you are a creative problem solver and can get others on board with your ideas (experience in working in a global matrix organization is a big plus!) 

  • Highly analytical and a data-driven approach to product prioritisation: You are able to understand potential impact of Retention solutions and how they help us to achieve overall business goals 

  • Proficiency in translating business needs into high-level CRM solutions using modern technologies and templating/automation languages (Rest APIs, Google Cloud, JavaScript, HTML)

Who we are

As the world’s pioneering local delivery platform, our mission is to deliver an amazing experience, fast, easy, and to your door. We operate in over 70+ countries worldwide, powered by tech, designed by people. As one of Europe’s largest tech platforms, we enable creative minds to deliver solutions that create impact within our ecosystem. We move fast, take action and adapt. No matter where you're from or what you believe in, we build, we deliver, we lead. We are Delivery Hero.

What's in it for you

Ensuring you and all our Heroes are looked after, happy, and healthy is always on the menu. Because if you’re in good shape, then we’re in good shape.


  • Make the most of our hybrid working model and join the team for face-to-face connection and collaboration in our beautiful Berlin campus 2 days a week

  • We offer 27 days holiday with an extra day on 2nd and 3rd year of service

  • Ensuring you and all our Heroes are looked after, happy, and healthy is always on the menu. Because if you’re in good shape, then we’re in good shape

  • Get moving and release those wonderful, mind-boosting endorphins: Health Checkups, Meditation, Yoga, Gym & Bicycle Subsidy

  • Cash. Dough. Cheddar. Whatever you call it, we’ll help you with it: Employee Share Purchase Plan, Sabbatical Bank,  Public Transportation Ticket Discount, Life & Accident Insurance, Corporate Pension Plan

  • Look up and go for it. We will support you in developing yourself and your career: 1.000 € Educational Budget, Language Courses, Parental Support

  • The power of getting together over some food is unrivaled. Here are a few ways to help you do that. All the yum: Digital Meal Vouchers, Food Vouchers, Online Canteen, Corporate Discounts

At Delivery Hero, we believe diversity and inclusion are key to creating not only an exciting product, but also an amazing customer and employee experience. Fostering this starts with hiring -- therefore we do not discriminate on the basis of racial identities, religious beliefs, color, national origin, gender identities or expressions, sexual orientations, age, marital or disability statuses, or any other aspect that makes you, you. Just be yourself and we can’t wait to see what value you bring to the role. We're as interested in your character as we are in your talent.

  1. Berlin

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