About the opportunity
The GM of Q-Commerce for Turkey is a pivotal leadership role responsible for defining and executing the strategic vision, operational efficiency, and commercial growth of our Quick Commerce offerings, including Dmart and local shop marketplaces. Based in Istanbul, this leader will drive market leadership and profitability, manage significant P&L responsibilities, and cultivate a high-performing organization dedicated to maximizing customer experience and market share in the rapidly evolving Turkish Q-Commerce landscape.
Key Responsibilities
1. Strategic & Financial Leadership
Develop and implement strategic plans to aggressively drive the growth, profitability, and market leadership of our Dmart dark stores and local shop marketplaces across Turkey.
Financial Management: Drive revenue growth, optimize margins, and enhance profitability through effective cost management, forecasting, and rigorous data-driven decision-making.
Business Development: Identify, prioritize, and pursue opportunities for strategic business expansion, new service introductions, and growth within the Turkish Quick Commerce segment.
2. Operational & Commercial Excellence
Operational Oversight: Oversee the daily operations of Dmart and local shop platforms, ensuring the smooth, efficient operation of dark stores, optimal inventory management, and fulfillment processes.
Customer Experience: Establish and promote a proactive, customer-centric mindset across all business activities, analyzing customer feedback to continuously improve service quality, reliability, and the overall customer experience.
Compliance and Risk: Ensure strict adherence to all local Turkish regulations, data management protocols, and corporate policies. Proactively identify and mitigate potential operational or business risks to safeguard continuity.
3. Team Management & Cross-Functional Collaboration
Team Leadership: Build, mentor, and lead a high-performing team of managers and employees across critical functions, including Sales, Vendor Growth, Category Management, and Operations.
Cross-Functional Alignment: Work closely with regional and global teams, as well as key internal partners (Product, Logistics, Marketing, Finance), to align local strategies and create necessary synergies for execution.
What you need to be successful
Qualifications and Experience
Experience: Minimum 8+ years of progressive experience in a strategic leadership role, preferably within the Quick Commerce (Q-Commerce), high-growth e-commerce, or fast-paced retail sector.
Education: University degree (Bachelor's or equivalent) in Commerce, Marketing, Business Administration, or a related field.
Strategic Acumen: Demonstrated ability to develop and implement complex strategic plans and translate them into measurable, high-impact operational results.
Communication Skills: Excellent written and verbal communication skills, capable of influencing senior stakeholders and motivating large teams.
Language: Fluent English (both spoken and written) is mandatory.
Technical Proficiency: Proficient user of Google Suite (or MS Office suite, depends on what is being used in TR) and relevant data analysis tools.
Who we are
As the world’s pioneering local delivery platform, our mission is to deliver an amazing experience, fast, easy, and to your door. We operate in over 70+ countries worldwide, powered by tech, designed by people. As one of Europe’s largest tech platforms, headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index. We enable creative minds to deliver solutions that create impact within our ecosystem. We move fast, take action and adapt. No matter where you're from or what you believe in, we build, we deliver, we lead. We are Delivery Hero.
What's in it for you
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