Enterprise Specialist

• Oversee the performance and operations of pandago both B2C and C2C
• Client/Relationship Management, client retention and complaint resolution - pandago and corporate 
• Understand client pain points around employee benefits, engagement, and satisfaction to position 'foodpanda for business' solutions to solve those specific challenges
• Lead demonstrations to show potential and existing clients the capabilities of the product and the best way to utilize our platform
• Helping first-time clients with their first order, following up, and turning them into recurring clients
• Leading clients satisfaction by liaising with the Managers
• Assist with general marketing activities including events, email campaigns and corporate client offers
• Implementing new ideas and business strategies to expand and maintain existing client base and sales growth to secure target (e.g. numbers of active users, numbers of orders, revenue, etc) and meet the set weekly and monthly target/KPIs
• Responsible for managing and monitoring account receivables
• Other ad hoc tasks assigned by the managers

• Minimum of 3 years in client service / client (account) management / sales related working experiences with demonstrated achievement
• Bachelor’s Degree in Business Administration or related field
• Demonstrate excellent skills in communication, negotiation & client support in driving sales growth
• Fast in reacting and responding to problem (problem solving skill) and high responsibility
• Decent analytical skill and comfortable in working with data
• Past experience in B2B or C2C, Ecommerce, F&B, hotel and leisure, restaurant vendors, insurance, or pharmaceutical is a plus
• Ability to work independently and without supervision
• Good command in English

"To be the most loved everyday food and groceries destination!” - that’s our mission at foodpanda (small ‘f’).

foodpanda is the largest food and grocery delivery platform in Asia, outside of China. Operating in more than 400 cities across 11 markets, we continue to expand and grow in our core food delivery business, as well as in new verticals like grocery deliveries, with a strong tech infrastructure at our core. From our restaurants-partners, cloud kitchens and cloud grocery stores — foodpanda is just one tap away, getting everything you need into your hands quickly and conveniently!

If you love working with technology to create solutions and are not afraid to roll up your sleeves to get things done, you will find your tribe here at foodpanda. foodpanda comprises of people from more than 60 nationalities, and we believe in winning through diversity.

foodpanda is part of the Delivery Hero Group, the world’s leading local delivery platform operating in 70+ countries worldwide.

• Dynamic and challenging working environment with a steep learning curve.
• Culture that empowers you to take full ownership of your work and career.
• Great working atmosphere with regular company and team events.
• Opportunity to be part of a happy, high functioning, vibrant and smart team committed to diversity and inclusion.
• Competitive package, incentives, allowances, food perks, insurance, and more.
• Commitment to developing you personally and professionally.