Engineer II (React), (Logistics, Agent resolution)

In our Logistics Team, you’ll tackle high-impact challenges that make last-mile delivery efficient, affordable, and sustainable. Your work will directly improve experiences for riders, end customers, and merchants across the globe. Each enhancement you contribute will help Delivery Hero optimise delivery operations, supporting expansion into new areas like grocery and retail.

We are on the lookout for a Software Engineer (React, JS) to join the Global Service Tech team in Logistics on our journey to automate the work of  customer support agents, using the latest AI technology.
 

At Delivery Hero, we are committed to automate the daily work of support agents, providing customers a great support experience while making sure our human agents can focus on the harder problems. Our internal tool Agent Copilot already provides our human agents step-by-step instructions to solve a customer’s problem in adherence to the standard operating procedures, and even uses LLMs to  understand automatically when customers provide relevant details in the chat. Your job is to take this to the next level: Virtual Agents. This new set of tools and services will  play a crucial role in achieving our goal by applying the latest AI technology and innovative solutions to automate the whole conversation with the customer and the problem resolution.

• Contributing to designing and building the backoffice solution that allows us to transform to automate  the service experience of all customers. 

• Deliver scalable solutions to our Backoffice product, serving stakeholders in more than 50 countries, where ensuring quality and reliability by employing high observability practices is a must.

• Practicing modern software development methodologies such as Continuous Delivery, TDD and Scrum.

• Be an active partner for Product management in order to provide the best value for our stakeholders and customers.

• Collaborating with cross-functional and international agile teams

• Working in a fast-paced and multicultural environment

• Building products used by millions of customers globally

• 3+ years professional experience as Frontend Developer: JavaScript/Typescript.

• 2+ years Experience with React or React like Frameworks (Preact, Inferno, etc.)

• Deep knowledge and understanding of HTML5, CSS, JS Engine 

• Deep understanding of Frontend security, APIs integrations, Browser security policy and related API

• Experience with Testing (unit, functional, integration and e2e testing) with tools like Cypress, Playwright, Jest, React-Testing-Library or similar

• Experience with frontend optimization techniques, code splitting, data and state management, asset bundling and cache optimizations

• Takes proactive initiatives to improve the code base, product and contribute to the development workflow and able to document and lead discussion on those initiatives

• Having hands-on experience with frontend related CI/CD processes; such as building/bundling and deployment of code with technologies like Webpack, Babel, Docker, Travis/Github Actions/CircleCI etc.

• Experience with Error Reporting, Monitoring tools like Sentry, Grafana or Datadog.

As the world’s pioneering local delivery platform, our mission is to deliver an amazing experience, fast, easy, and to your door. We operate in over 70+ countries worldwide, powered by tech, designed by people. As one of Europe’s largest tech platforms, headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index. We enable creative minds to deliver solutions that create impact within our ecosystem. We move fast, take action and adapt. No matter where you're from or what you believe in, we build, we deliver, we lead. We are Delivery Hero.

Ensuring you and all our Heroes are looked after, happy, and healthy is always on the menu. Because if you’re in good shape, then we’re in good shape.

• Make the most of our hybrid working model and join the team for face-to-face connection and collaboration in our beautiful Berlin campus 2 days a week

• We offer 27 days holiday with an extra day on 2nd and 3rd year of service

• We will support you in developing yourself and your career growth opportunities: 1.000 € Educational Budget, Language Courses, Parental Support and access to the Udemy Business platform to explore a variety of online courses.

• Get moving and release those wonderful, mind-boosting endorphins: Health Checkups, Meditation, Yoga, Gym & Bicycle Subsidy

• Cash. Dough. Cheddar. Whatever you call it, we’ll help you with it: Employee Share Purchase Plan, Sabbatical Bank,  Public Transportation Ticket Discount, Life & Accident Insurance, Corporate Pension Plan

• The power of getting together over some food is unrivaled. Here are a few ways to help you do that. All the yum: Digital Meal Vouchers, Food Vouchers, Corporate Discounts. Courses.

Ready to join our team? If you’re excited to grow, collaborate and be part of the world’s leading delivery platform, we’d love to hear from you. Apply today!

We believe diversity and inclusion are key to creating not only an exciting product, but also an amazing customer and employee experience. Fostering this starts with hiring - therefore we do not discriminate on the basis of racial identities, religious beliefs, color, national origin, gender identities or expressions, sexual orientations, age, marital or disability statuses, or any other aspect that makes you, you. We encourage you to let us know if you need any accommodations or specific accessibility support to ensure a smooth interview experience—just include it in your application. You're welcome to share your pronouns (he/she/they) right from the start so we can address you respectfully from our first contact.

We believe diversity and inclusion are key to creating not only an exciting product, but also an amazing customer and employee experience. Fostering this starts with hiring - therefore we do not discriminate on the basis of racial identities, religious beliefs, color, national origin, gender identities or expressions, sexual orientations, age, marital or disability statuses, or any other aspect that makes you, you. We encourage you to let us know if you need any accommodations or specific accessibility support to ensure a smooth interview experience—just include it in your application. You're welcome to share your pronouns (he/she/they) right from the start so we can address you respectfully from our first contact.