Director, Software Engineering - Orders Tribe in Vendor Growth

We are on the lookout for  Director of Engineering, Vendor Growth - Orders tribe (welcoming candidates of all genders) to spearhead one of our most impactful teams. This team is dedicated to ensuring reliable order transmission at scale for our vendors (restaurant and shop owners). The focus of the Vendor Growth product line is to enhance the vendor experience post-onboarding, empowering vendors to efficiently manage their businesses, monitor performance, and process orders. This role encompasses various aspects of the order journey, including the development of features that allow restaurants to process orders across multiple vendor-facing products (mobile apps, web apps, POS, physical devices in kitchens), and to streamline how orders are communicated between riders and customers. This position is based at our Berlin HQ, at the heart of Berlin. You will work with Carmen Florea, our Product Director, across the product line you will collaborate with two other Directors of Engineering - Igor Verumchuk, who leads the Self-Service tribe, and Dariusz Rumiński, in charge of the Performance tribe - and report directly to the Senior Director of Engineering.

As the Director of Engineering, you will lead a team of over 40 engineering professionals and collaborate closely with Carmen to deliver business-critical services that enhance our restaurants' order fulfillment capabilities. Our system processes over thousands of orders per minute, delivering features across more than 75 countries and 20 production environments in a cost-effective manner. This efficiency is supported by robust observability automation and leverages cutting-edge practices, including chaos engineering, canary deployments, and load tests of up to 10 times capacity, utilizing diverse technologies to maintain our uptime above 99.995%. The Orders tribe works across multiple technologies (Java, Android/Kotlin, Flutter/Dart, Kubernetes, AWS).

The teams achievements in the last 12 months:

• Achieved zero failed orders, reaching our annual goal of staying within an order loss budget of less than 0.005%.

• Successfully managed orders in the billions for food and groceries, serving a customer base in the multi-millions.

• Initiated the development of our new omnichannel experience for vendors, consolidating six distinct products into a streamlined offering of one mobile app and one web app, set to launch in summer 2024.

• Launched new, significant features that enhance operational efficiency, including preparation time adjustments and item replacements, as well as global rollout of features aimed at aiding vendors in order recovery and faster processing, such as auto-acceptance of orders, enabling modifications during preparation, and facilitating direct communication with customers for item replacements.

• An engineering background with the capability to assess complex technical decisions, pinpoint potential technical issues, and devise effective solutions.

• Demonstrated experience in independently leading teams, proactively seeking opportunities for advancement within your area of expertise in collaboration with your product counterpart.

• Proven experience in overseeing multiple managers and teams concurrently.

• Accountability for projects or applications of high complexity and traffic, including experience in constructing large-scale distributed systems and familiarity with incident management protocols.

• Adept at adapting to changes and crafting pragmatic solutions in dynamic environments.

• A keen eye for engineering productivity, with the ability to identify and address bottlenecks, ensuring frequent and high-quality deliverables.

Nice to Have:

• Possesses a mindset aligned with continuous deployment, agile methodologies, cloud-based infrastructures, and a strong emphasis on experimentation and testing.

• A deep passion for influencing and evolving the engineering culture within an expanding team.

As the world’s pioneering local delivery platform, our mission is to deliver an amazing experience, fast, easy, and to your door. We operate in over 70+ countries worldwide, powered by tech, designed by people. As one of Europe’s largest tech platforms, we enable creative minds to deliver solutions that create impact within our ecosystem. We move fast, take action and adapt. No matter where you're from or what you believe in, we build, we deliver, we lead. We are Delivery Hero.

Who we are

As the world’s pioneering local delivery platform, our mission is to deliver an amazing experience, fast, easy, and to your door. We operate in over 70+ countries worldwide, powered by tech, designed by people. As one of Europe’s largest tech platforms, we enable creative minds to deliver solutions that create impact within our ecosystem. We move fast, take action and adapt. No matter where you're from or what you believe in, we build, we deliver, we lead. We are Delivery Hero.

What's in it for you

Ensuring you and all our Heroes are looked after, happy, and healthy is always on the menu. Because if you’re in good shape, then we’re in good shape.

• Make the most of our hybrid working model and join the team for face-to-face connection and collaboration in our beautiful Berlin campus 2 days a week

• We offer 27 days holiday with an extra day on 2nd and 3rd year of service

• Ensuring you and all our Heroes are looked after, happy, and healthy is always on the menu. Because if you’re in good shape, then we’re in good shape

• Get moving and release those wonderful, mind-boosting endorphins: Health Checkups, Meditation, Yoga, Gym & Bicycle Subsidy

• Cash. Dough. Cheddar. Whatever you call it, we’ll help you with it: Employee Share Purchase Plan, Sabbatical Bank,  Public Transportation Ticket Discount, Life & Accident Insurance, Corporate Pension Plan

• Look up and go for it. We will support you in developing yourself and your career: 1.000 € Educational Budget, Language Courses, Parental Support

• The power of getting together over some food is unrivaled. Here are a few ways to help you do that. All the yum: Digital Meal Vouchers, Food Vouchers, Online Canteen, Corporate Discounts

At Delivery Hero, we believe diversity and inclusion are key to creating not only an exciting product, but also an amazing customer and employee experience. Fostering this starts with hiring -- therefore we do not discriminate on the basis of racial identities, religious beliefs, color, national origin, gender identities or expressions, sexual orientations, age, marital or disability statuses, or any other aspect that makes you, you. Just be yourself and we can’t wait to see what value you bring to the role. We're as interested in your character as we are in your talent.

At Delivery Hero, we believe diversity and inclusion are key to creating not only an exciting product, but also an amazing customer and employee experience. Fostering this starts with hiring -- therefore we do not discriminate on the basis of racial identities, religious beliefs, color, national origin, gender identities or expressions, sexual orientations, age, marital or disability statuses, or any other aspect that makes you, you. Just be yourself and we can’t wait to see what value you bring to the role. We're as interested in your character as we are in your talent.