Director Rider Lifecycle & 3PL Management - MENA

What’s On Your Plate?

Reporting to the Senior Director of Regional Logistics (who reports to the COO), this position will:

• Have direct exposure to the C-level members, including but not limited to, the COO, VP Comms, Public Affairs & Public Relations, as well as VP Legal, Governance & Compliance

• Manage four key Logistics functions - Fleet Partnership Management, Rider Supply & Operations, Rider Affairs and Dispatching (Rider Service), with a direct team of 30 and 1,100 indirect mix of in-house and outsourced agents.

• Lead numerous Centres of Excellence functions to drive regional standardisation and operational excellence in line with DH and talabat's blueprint; crystallises best practice to share across the region. 

• Relentlessly strive to improve Dispatching / Contact Centre / Local Logistics SOPs in favour of rider experience, earnings & efficiency

• Contribute meaningfully to negotiations of regional fleet partner commercials, rider fee model revisions, partnership deals for riders and fleet partners, dispatching BPO rates & commercial structure, as well as rider kit procurement

• Demonstrate a strong desire to connect and understand the challenges on-ground with riders, fleet partners and local teams and consistently be the voice of the riders and fleet partners within talabat (and outside) through frequent market visits

• Communicate effectively with C-levels, coaches Regional and Local Logistics leadership to sharpen their communications/storytelling to drive meaningful outcomes to talabat and our stakeholders

• Break down complex operational problems into multiple manageable workstreams and govern progress accordingly, while adequately updating and influencing senior and key stakeholders in a matrix organisational structure

• Support and co-lead local teams in ad-hoc crisis management with other regional stakeholders e.g. Public Affairs and Legal

What Did We Order?

NOTE: Before applying, please review the prerequisites listed below. Due to the seniority and scope of the position, the following specific skill set is needed:

MUST HAVE:

• At least 8 years of experience, combining 2-3 years each in consulting (or in-house strategy) as well as 2-3 years within Operations in a relevant/fast paced industry 

• Ideal candidate could either i) be a senior position running a central/regional team with previous consulting experience OR ii) be an Engagement Manager / Case Team Leader at a top-tier consulting firm presently, with hands on experience prior

• Great team management skills as the role would manage the largest and most diverse team in Regional Logistics

• Demonstrated aptitude to grasp new concepts and functional expertise quickly, and drive quick wins, as well as sustainable impact

• Structured problem solving skills, and ability to go high-level and visionary with C-level and deep into the detail with members of the team

• Dynamic ways of working - ability to reprioritise on the go while managing sustainability and action plans for the team

• Excellent communication skills and proficiency in English (verbal, written, and presentation-making skills)

• Experience in the last-mile or gig-economy industry and / or Middle Eastern working experience

GOOD TO HAVE:

• Hands on experience in leading an Operations function within a local market

• Proficiency in Arabic

As the region’s leading local tech organization, we’re proud to say that we have been delivering for millions of people right across MENA for the past 18 years.
We were founded in Kuwait in 2004, and acquired by Delivery Hero (DHER) in 2015. This gives us a unique outlook - local knowledge with global expertise. It also allows us to innovate, create, and bring new technologies for the betterment of the MENA region, such as q-commerce, sustainable packaging, cloud kitchens, autonomous delivery vehicles, robots, and drones.
We deliver across 9 countries with more than 4,500+ employees! Our food delivery business works with over 27,000 brands and almost 50,000 branches.
Our q-commerce concept, talabat mart (121 Stores), now delivers groceries to customers in Bahrain, Iraq, Egypt, Jordan, Kuwait, Oman, Qatar, and the UAE in 30 minutes or less!

talabat is part of the Delivery Hero Group, the world’s leading local delivery platform operating in 70+ countries worldwide