About the opportunity
Thought Leadership & Problem Solving
Leads the co-creation of best practice vendor performance frameworks to drive customer experience through vendor and quick commerce performance.
Develop and lead comprehensive and innovative strategies for vendor performance, including vendor onboarding, training, and ongoing performance enhancement to drive customer experience.
Continuously assess vendor performance data, identifying trends and areas for improvement, and implement scalable solutions to drive operational excellence.
Leverage strong competitive insights (and know-how) to further vendor performance goals.
Make data-driven decisions and have the ability to transform insights into actionable plans.
Metric Accountability
Set and hit targets for key metrics (e.g. Vendor Fail Rate, Vendor Delay and Order Late) for the region as well as local counterparts through rigorous performance monitoring and course-correction.
Drive continuous improvements in vendor-facing products and internal tools, ensuring best in class user experience.
Coordinate with local teams to pilot, test, and roll out experiments, ensuring seamless execution and alignment with business goals.
Facilitate best practice sharing within different markets in talabat, as well as the various entities within Delivery Hero (for both food and quick commerce verticals).
Stakeholder Influence
Influence cross-functional teams actively to ensure the frameworks align with overall business objectives of excellent customer experience.
Coordinate with local teams to pilot, test, and roll out experiments, ensuring seamless execution and alignment with business goals.
Represent the regional logistics with the senior management as well as talabat's executive leadership, to ensure alignment on strategic priorities and performance objectives.
Work closely with Delivery Hero (DH) and talabat product teams to propose and implement product launches and enhancements.
What you need to be successful
Strong analytical skills and ability to grasp complex technical concepts and process flows swiftly and effectively.
Some team management experience (this role has ~7 members and 8 local counterparts)
High level of cross functional collaboration and project management.
Thought leadership and innovation to drive better customer outcomes.
Strong senior stakeholder management and influence to drive prioritisation and resource allocations.
Excellent verbal and written communications in English (Arabic is good-to-have but not essential), in particular the adaptability to engage a wide range of stakeholders from Product to business, from leaders to associates in an international working environment.
Who we are
As the region’s leading local tech organization, we’re proud to say that we have been delivering for millions of people right across MENA for the past 20 years. We were founded in Kuwait in 2004, and acquired by Delivery Hero (DHER) in 2015. This gives us a unique outlook - local knowledge with global expertise. It also allows us to innovate, create, and bring new technologies for the betterment of the MENA region, such as q-commerce, sustainable packaging, cloud kitchens, autonomous delivery vehicles, robots, and drones.
We deliver across 9 countries with more than 4,500+ employees! Our food delivery business works with over 27,000 brands and almost 50,000 branches. Our q-commerce concept, talabat mart (121 Stores), now delivers groceries to customers in Bahrain, Iraq, Egypt, Jordan, Kuwait, Oman, Qatar, and the UAE in 30 minutes or less! talabat is part of the Delivery Hero Group, the world’s leading local delivery platform operating in 70+ countries worldwide
