Director of Retention (all genders)


Berlin, Germany

  1. Full-time
  2. Marketing
  3. Delivery Hero
  4. On-Site

Job description

This vacancy has now expired. Please see similar roles below...

About the opportunity

We are on the lookout for a Director of Retention to drive the global Retention strategy for Delivery Hero and lead high-impact projects to increase CLV for our brands in 40+ Delivery Hero markets.
Proactively and systematically identify trends and opportunities in development of customers base that can be addressed with CRM measures and quantify the ROI of those measures.
Deal with a wide variety of Retention challenges, from highly impactful iterative improvements to green field projects around customer base health with a high degree of discovery work
Act as point of contact for central business stakeholders with Retention-related challenges such as quick commerce, auto compensation, pricing or subscription teams
Surface challenges that regional CRM teams are facing and translate them into requirements for our Retention product roadmaps

What you need to be successful

  • 8+ years of relevant professional experience in a Consultancy or Marketing role with focus on Retention / Customer Relationship Management, customer-centricity in thinking is a must
  • Excellent stakeholder management, presentation and communication skills: you are a creative problem solver and can get others on board with your ideas (experience in working in a global matrix organization is a big plus!)
  • Highly analytical and a data-driven approach to marketing: You are able to answer business questions with data-based insights, and communicate them effectively to stakeholders
  • Solid understanding of both marketing and business KPIs and how to translate strategy into action using an OKR framework. You are good at managing project priorities, deadlines, and deliverables
  • Nice to have: Product exposure or experience working in an agile environment

Who we are

As the world’s pioneering local delivery platform, our mission is to deliver an amazing experience, fast, easy, and to your door. We operate in over 70+ countries worldwide, powered by tech, designed by people. As one of Europe’s largest tech platforms, we enable creative minds to deliver solutions that create impact within our ecosystem. We move fast, take action and adapt. No matter where you're from or what you believe in, we build, we deliver, we lead. We are Delivery Hero.

What's in it for you

Ensuring you and all our Heroes are looked after, happy, and healthy is always on the menu. Because if you’re in good shape, then we’re in good shape.


  • Make the most of our hybrid working model and join the team for face-to-face connection and collaboration in our beautiful Berlin campus 2 days a week

  • We offer 27 days holiday with an extra day on 2nd and 3rd year of service

  • Ensuring you and all our Heroes are looked after, happy, and healthy is always on the menu. Because if you’re in good shape, then we’re in good shape

  • Get moving and release those wonderful, mind-boosting endorphins: Health Checkups, Meditation, Yoga, Gym & Bicycle Subsidy

  • Cash. Dough. Cheddar. Whatever you call it, we’ll help you with it: Employee Share Purchase Plan, Sabbatical Bank,  Public Transportation Ticket Discount, Life & Accident Insurance, Corporate Pension Plan

  • Look up and go for it. We will support you in developing yourself and your career: 1.000 € Educational Budget, Language Courses, Parental Support

  • The power of getting together over some food is unrivaled. Here are a few ways to help you do that. All the yum: Digital Meal Vouchers, Food Vouchers, Online Canteen, Corporate Discounts

At Delivery Hero, we believe diversity and inclusion are key to creating not only an exciting product, but also an amazing customer and employee experience. Fostering this starts with hiring -- therefore we do not discriminate on the basis of racial identities, religious beliefs, color, national origin, gender identities or expressions, sexual orientations, age, marital or disability statuses, or any other aspect that makes you, you. Just be yourself and we can’t wait to see what value you bring to the role. We're as interested in your character as we are in your talent.

  1. Berlin

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