Director, Global Payroll

Delivery Hero continues to modernise its global People Operations ecosystem across 70+ countries and 11 brands. We are building integrated, compliant, insight-driven payroll, mobility, immigration, relocation, and travel frameworks that remove complexity, reduce fragmentation, and create predictability for our teams and our employees.

We are looking for a Director, Global Payroll, who will continue the multi-year strategy already in motion: building global canonical data models, strengthening controllership, implementing scalable vendor architectures, creating audit-ready processes, and enabling healthier teams who operate with clarity, care, and expertise. This role will drive the next phase of operational maturity while staying close to people, details, execution, and coaching.

The Director leads the transformation, governance, and operational maturity of the Global Payroll domains. The role acts as a domain-owning functional leader who advances a unified, technology-enabled, multi-country operating model. The Director ensures accuracy, compliance, data integrity, and controllership while developing high-performing teams and scaling internal talent. The role blends hands-on technical depth with strategic leadership, ensuring that the long-term transformation vision continues with discipline, structure, and heart.

• Execute and continuously mature the global strategy for Payroll, Mobility, Immigration, and Travel, ensuring stable implementation across the multi-country operating model while applying structured learning, data-driven judgment, and Delivery Hero’s leadership principles to refine execution without redefining the strategic direction.

• Apply and strengthen established governance, compliance, and controllership frameworks, maintaining statutory accuracy, internal-control discipline, evidence traceability, and regulatory readiness across 70+ countries, while identifying improvement opportunities that reinforce — rather than redesign — the existing strategic architecture.

• Oversee vendor, systems, and data architecture performance within the defined strategic boundaries, ensuring SLA/OLA adherence, platform stability, and integration quality; evolving canonical data structures and validation rules to improve reliability, auditability, and operational predictability.

• Drive the execution of transformation and operational improvement plans, delivering migrations, vendor transitions, platform enhancements, and process changes with precision; safeguarding continuity during high-risk periods; and resolving escalations and cross-functional blockers by providing clarity, ownership, and technical depth.

• Develop and elevate teams across operations, technical SMEs, and compliance, creating psychologically safe environments, coaching through errors, strengthening internal talent pipelines, and enabling consistent, customer-centric service delivery that reflects Delivery Hero’s leadership principles.

• Act as the accountable leader for a global sub-function, ensuring alignment to functional priorities, influencing cross-functional decision-making without redefining strategy, simplifying fragmented landscapes, and ensuring that Payroll, Mobility, Immigration, and Travel operate predictably, compliantly, and in full fidelity to the approved global plan.

Technical Skills

• Deep expertise in multi-country payroll operations, statutory compliance, and global mobility frameworks.

• Strong understanding of HRIS, ERP, payroll engines, vendor ecosystems, data architecture, and audit requirements.

• Ability to design validations, data schemas, canonical models, and ingestion rules.

• Literacy in transformation frameworks, operating model design, and governance structures.

• Capacity to interpret complex regulatory requirements and convert them into system rules, controls, and documentation.

Leadership & Behavioral Skills

• Demonstrated ability to lead transformation within a defined domain while maintaining operational stability.

• Strong coaching, mentoring, and talent-development orientation.

• Commitment to building internal capability and promoting from within.

• High emotional intelligence, psychological safety leadership, and people-first mindset.

• Clear communication style suited for senior stakeholders and technical teams.

• Ability to navigate ambiguity and provide clarity without micromanaging.

• High ownership, resilience, and long-term thinking.

Analytical & Problem-Solving Skills

• Strong analytical thinking, pattern recognition, scenario modelling, and KPI design.

• Ability to challenge the data and interrogate assumptions when anecdotes diverge from metrics.

• Experience defining, monitoring, and reporting operational dashboards, vendor scorecards, and control maturity assessments.

Transformation & Change Skills

• Ability to drive change in environments with legacy processes, high fragmentation, or inconsistent vendor maturity.

• Experience leading multi-country transformation programs with clear milestones, communication plans, and risk controls.

As the world’s pioneering local delivery platform, our mission is to deliver an amazing experience, fast, easy, and to your door. We operate in over 70+ countries worldwide, powered by tech, designed by people. As one of Europe’s largest tech platforms, headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index. We enable creative minds to deliver solutions that create impact within our ecosystem. We move fast, take action and adapt. No matter where you're from or what you believe in, we build, we deliver, we lead. We are Delivery Hero.

Individuals representing diverse profiles, and abilities, encompassing various genders, ethnicities, and backgrounds, are less likely to apply for this role if they do not possess solid experience in 100% of these areas. Even if it seems you don't meet our musts don't let it stop you, we are all about finding the best talent out there! Skills can be learned, and embracing diversity is invaluable.

We believe driven talent deserves:

• 🌟 An enticing equity plan that lets you own a piece of the action.
• 💪 Top-notch private health insurance to keep you at your peak.
• 🍔 Monthly Glovo credit to satisfy your cravings!
• 💳 Discounts on transportation, food, and even kindergarten expenses.
• 🏊 Discounted gym memberships to keep you energized.
• 🏖️ Extra time off, the freedom to work from home two days a week, and the opportunity to work from anywhere for up to three weeks a year!
• 👪 Enhanced parental leave, and office-based nursery.
• 🧠 Online therapy and wellbeing benefits to ensure your mental well-being.

Here at Glovo, we thrive on diversity, we believe it enhances our teams, products, and culture. We know that the best ideas come from a mashup of brilliant diverse minds. This is why we are committed to providing equal opportunities to talent from all backgrounds - all genders, racial/diverse backgrounds, abilities, ages, sexual orientations and all other unique characteristics that make you YOU. We will encourage you to bring your authentic self to work, fostering an inclusive environment where everyone feels heard. 

Feel free to note your pronouns in your application (e.g., she/her/hers, he/him/his, they/them/theirs, etc).

So, ready to take the wheel and make this the ride of your life? 

Delve into our culture by taking a peek at our Instagram and check out our Linkedin and website!

Here at Glovo, we thrive on diversity, we believe it enhances our teams, products, and culture. We know that the best ideas come from a mashup of brilliant diverse minds. This is why we are committed to providing equal opportunities to talent from all backgrounds – all genders, racial/diverse backgrounds, abilities, ages, sexual orientations and all other unique characteristics that make you YOU. We will encourage you to bring your authentic self to work, fostering an inclusive environment where everyone feels heard.

Feel free to note your pronouns in your application (e.g., she/her/hers, he/him/his, they/them/theirs, etc).

So, ready to take the wheel and make this the ride of your life?

Delve into our culture by taking a peek at our Instagram and check out our Linkedin and website!