Job description
WHAT’S ON YOUR PLATE?
- Monitor and improve Rider Performance and Compliance.
- Lead Rider Recruitment for the allocated zones.
- Lead a Team of Rider Coordinators and/or Rider Captains.
- Manage rider roster with proper allocation of shifts/breaks/off-days etc.
- Supervises rider onboarding and training schedule with Rider Trainer and Rider Supervisor.
- Inventory management and usage compliance of Rider equipments.
- Groom rider quality (behaviour, appearance, professionalism, presentational etc).
- Setting up a performance improvement plan to improve performance of low performing riders.
- Reduce rider complaints originating from customers.
- Monitor riders performance on individual level and responsible for coaching/warning riders.
- Audits fleet appearance & rider behaviour via on ground visits.
WHAT DID WE ORDER?
- Bachelor's Degree
- 2-3 years of experience in food/grocery tech industry is highly preferred.
- Proficient in Google Suite tools like GDoc, GSheet, GSlides, GForms etc.
- Strong communication skills, both written and verbal. English and Urdu is a must. Arabic is a plus.
- Influencer and a negotiation with good public speaking and presentation skills.
- People management skills: Experience of managing bigger group of people.
Since launching in Kuwait in 2004, talabat, the leading on-demand food and Q-commerce app for everyday deliveries, has been offering convenience and reliability to its customers. talabat’s local roots run deep, offering a real understanding of the needs of the communities we serve in eight countries across the region.
We harness innovative technology and knowledge to simplify everyday life for our customers, optimize operations for our restaurants and local shops, and provide our riders with reliable earning opportunities daily.
Here at talabat, we are building a high performance culture through engaged workforce and growing talent density. We're all about keeping it real and making a difference. Our 6,000+ strong talabaty are on an awesome mission to spread positive vibes. We are proud to be a multi great place to work award winner.
Base Salary:
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On top, your total compensation may include other benefits described above and equity and/or variable bonuses for pre-defined roles. This is the initial hiring range for this role and level. If at any point during the process we determine your experience and scope better align with a different role, we'll be happy to review & share it with you, before moving forward to the next stage of the process!
Find out more about talabat
As the region’s leading local tech organization, we’re proud to say that we have been delivering for millions of people right across MENA for the past 18 years.
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