Coordinator, Fleet Health (Non-live agent)

• Test and rollout new features in the rider app

• Monitor the fleet’s sentiment

• Address non-live inquiries from riders as the owner of ticket SLAs. 

• Create standard operating procedures (SOPs) for non-live tickets.

• Train and educate agents to effectively handle local non-live tickets.

• Undertake additional ad-hoc tasks as assigned

• Bachelor’ Degree in Business or relevant.

• 1 year of experience in human resources, administration or operations 

• Welcoming fresh graduate candidates that are hungry for new challenges and learning opportunities

• A self-starter that thrives in a fast-paced environment

• Sensitive to numbers

• Fluency in both Written English and Chinese

• Patient and with positive attitude

foodpanda is part of the Delivery Hero Group, the world’s pioneering local delivery platform, our mission is to deliver an amazing experience—fast, easy, and to your door. We operate in over 70+ countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index.

What We Offer

• A dynamic and challenging working environment;

• Flexibility- hybrid working environment- you will be valued by your output, not your input;

• Responsibility from day one in a fast growing and global company;

• Competitive benefits including foodpanda credits, health insurance, unlimited annual leave

• A vibrant and international team with diverse backgrounds