About the opportunity
1. Vendor Outreach and Assessment:
- Conduct outbound calls to potential vendors, introducing them to Talabat and explaining the benefits of partnering with our platform.
- Assess vendors' suitability by evaluating their menu offerings, operational capabilities, and compliance with Talabat's standards and requirements.
- Collaborate with relevant internal teams to ensure a smooth onboarding process for approved vendors.
- Maintain accurate records of vendor interactions and assessments.
2. Vendor Onboarding:
- Guide approved vendors through the onboarding process, assisting them with required documentation, training materials, and platform setup.
- Communicate clearly with vendors regarding the necessary steps and timelines for successful onboarding.
- Address any concerns or questions raised by vendors during the onboarding process.
3. Issue Resolution and Support:
- Serve as the main point of contact for vendors, promptly responding to their inquiries and providing solutions to their issues.
- Collaborate with internal teams, such as Operations and Technical Support, to resolve vendor-related problems efficiently.
- Ensure timely follow-up on vendor issues, keeping vendors informed about the progress and resolution of their concerns.
- Provide ongoing support to vendors, offering guidance on platform usage, order management, and operational best practices.
4. Relationship Building:
- Cultivate strong relationships with vendors, understanding their needs and proactively addressing any potential challenges.
- Regularly communicate with vendors to gather feedback and suggestions for improving their experience with Talabat.
- Collaborate with the Vendor Management team to identify opportunities for upselling and cross-selling to existing vendors.
What you need to be successful
- Bachelor's degree or equivalent certificate.
- Previous experience in customer service, sales, or vendor management is a pluse.
- Excellent verbal and written communication skills.
- Strong interpersonal skills with the ability to build and maintain relationships.
- Detail-oriented with exceptional organizational and multitasking abilities.
- Proficiency in using customer relationship management (CRM) software and other relevant tools.
- Familiarity with the food delivery industry and knowledge of local market trends is a plus.
- Ability to work independently and as part of a team in a fast-paced environment.
Who we are
As the region’s leading local tech organization, we’re proud to say that we have been delivering for millions of people right across MENA for the past 18 years.
We were founded in Kuwait in 2004, and acquired by Delivery Hero (DHER) in 2015. This gives us a unique outlook - local knowledge with global expertise. It also allows us to innovate, create, and bring new technologies for the betterment of the MENA region, such as q-commerce, sustainable packaging, cloud kitchens, autonomous delivery vehicles, robots, and drones.
We deliver across 9 countries with more than 4,500+ employees! Our food delivery business works with over 27,000 brands and almost 50,000 branches.
Our q-commerce concept, talabat mart (121 Stores), now delivers groceries to customers in Bahrain, Iraq, Egypt, Jordan, Kuwait, Oman, Qatar, and the UAE in 30 minutes or less!
talabat is part of the Delivery Hero Group, the world’s leading local delivery platform operating in 70+ countries worldwide
