Content Administrator (German-speaking)

The Content Administrator will support the development, maintenance, and organization of content materials (Learning/Training content, Knowledge base content & Macro content) that empower agents to succeed in our Service Operations function. Reporting to the Content Manager, this role will focus on assisting in content creation and ensuring all materials are up-to-date and accessible. The Content Administrator will work closely with training, QA, and operational teams to ensure alignment with organizational goals and agent needs. The role will also include translation of all content from English to German.

Key Responsibilities:

• The role will also include translation of all content (Learning/Training content, Knowledge base content & Macro content) from English to German.
• Assist in the development and maintenance of content materials, ensuring they are accurate, consistent, and aligned with agent enablement objectives.
• Conduct regular audits of existing content to identify gaps, outdated information, and areas for improvement.
• Collaborate with the Content Manager and other stakeholders to update materials for new product launches, process changes, and operational updates.
• Organize and manage content repositories to ensure materials are easily accessible and well-documented.
• Support training and QA teams by gathering feedback on content usability and making necessary updates.
• Monitor content usage and performance, preparing basic reports to highlight trends and opportunities for improvement.
• Maintain version control of enablement materials, ensuring consistent and professional presentation across all documentation.
• Respond to ad-hoc content requests from stakeholders and ensure timely delivery of updates or materials.

• Strong ability to manage multiple tasks, maintain content repositories, and ensure version control.
• Familiarity with content management systems (CMS) or similar tools is a plus.
• Excellent ability to audit and review materials for accuracy and consistency.
• Collaboration Skills: Ability to work effectively with cross-functional teams, including training, QA, and operations.
• Strong written and verbal communication skills, with a focus on clear and professional presentation.
• Exposure to basic data reporting or performance tracking is a plus.
• Experience managing content repositories and governance structures.
• Native-level proficiency in German and fluency in English.

Viewed as a plus:

• Background in agent enablement, customer service, or a related field.
• Minimum 1–2 years in Operations, content development, documentation, or a related support role.

foodora is part of the Delivery Hero Group, the world’s pioneering delivery platform.
Our mission is to deliver an amazing ordering experience - fast, simple, and straight to your door. We operate in more than 70 countries worldwide. Delivery Hero Group is headquartered in Berlin, Germany, has been listed on the Frankfurt Stock Exchange since 2017, and is part of the MDAX stock index.

What's in it for you?

• Be part of a fast-growing, international team backed by a strong and stable corporate background.
• We support your development through in-house English language courses and full access to thousands of online trainings via LinkedIn Learning.
• You’ll receive group life, accident, and health insurance from your first day, and after the probation period, Medicare health insurance and SZÉP card benefits as well.
• We contribute to your wellbeing with access to our mental health support programme, office massages, and AYCM sport pass contribution.
• We regularly collect employee feedback, and your voice can directly influence how we shape our workplace.
• You’ll work from a modern, dog-friendly office in Haller Gardens, fully equipped with everything you need (laptop, phone, etc.), and easily reachable from anywhere in the city - even by bike.
• We also offer extra paid leave based on our internal policies and opportunities to contribute to meaningful causes through our charity partnerships.