Associate Product Manager - Rider Rewards and Incentives (all genders)

We are looking for an Associate Product Manager (all genders) to join the Logistics Rider Rewards and Incentives team on our journey to always deliver amazing experiences.

As the Product Manager for Rewards, you will be responsible for defining and executing the product strategy for all rider short term and long term rewards services including loyalty, retention rate, and scoring topics.  You will work closely with cross-functional teams including Product designers, engineers, and product analysts to deliver high-quality products that meet business objectives in more than 75 markets. 

Your Mission

• Create a compelling vision, strategy, and roadmap for the Rider product portfolio, one that aligns with business goals.

• Own the definition and calculation of rider Rewards metrics (e.g. Retention rate, Churn rate, and also Performance metrics.

• Define and manage the product roadmap for all rider Rewards touchpoints, including rider and manager side. 

• You will own both rider and manager-facing tools including web apps focused on rewards.

• Collaborate with cross-functional teams to develop and execute a product strategy.

• Work with product designers to create wireframes, prototypes, and user flows that deliver a consistent and engaging rider experience across all touchpoints

• Identify and prioritize competing requirements from a wide variety of regional stakeholders (APAC, MENA, EU, LATAM), and translate them into milestones and deliverables

Your Heroic Skills 

• 4+ years of experience in product management, with a focus in logistics. 

• High standard for execution; track record of successfully launching and constantly improving innovative products, on web and/or mobile devices (iOS/Android)

• Strong analytical and quantitative skills; ability to use data to back up assumptions, recommendations, and to drive prioritization on initiatives

• Ability to weigh competing priorities, pushback on stakeholders, and evaluate product requests and opportunities

• Exceptional interpersonal skills; excellent written and verbal communication skills

• Ability to collaborate and lead across functional boundaries and across multiple verticals

• Experience with A/B testing and/or other lean testing methodologies

• Strong analytical skills and experience using data to inform product decisions

• Excellent communication skills and the ability to collaborate effectively with cross-functional teams

• Proven track record of delivering high-quality products on-time and within budget

Nice to have:

• In-depth experience in OKR methodologies with squad and tribe structures.

• Knowledge of the logistics/last mile industry and/or mobile app development is a plus.

• Experience with agile development methodologies and product management tools such as JIRA or Asana.

As the world’s pioneering local delivery platform, our mission is to deliver an amazing experience, fast, easy, and to your door. We operate in over 70+ countries worldwide, powered by tech, designed by people. As one of Europe’s largest tech platforms, we enable creative minds to deliver solutions that create impact within our ecosystem. We move fast, take action and adapt. No matter where you're from or what you believe in, we build, we deliver, we lead. We are Delivery Hero

Ensuring you and all our Heroes are looked after, happy, and healthy is always on the menu. Because if you’re in good shape, then we’re in good shape.

• Make the most of our hybrid working model and join the team for face-to-face connection and collaboration in our beautiful Berlin campus 2 days a week

• We offer 27 days holiday with an extra day on 2nd and 3rd year of service

• Ensuring you and all our Heroes are looked after, happy, and healthy is always on the menu. Because if you’re in good shape, then we’re in good shape

• Get moving and release those wonderful, mind-boosting endorphins: Health Checkups, Meditation, Yoga, Gym & Bicycle Subsidy

• Cash. Dough. Cheddar. Whatever you call it, we’ll help you with it: Employee Share Purchase Plan, Sabbatical Bank,  Public Transportation Ticket Discount, Life & Accident Insurance, Corporate Pension Plan

• Look up and go for it. We will support you in developing yourself and your career: 1.000 € Educational Budget, Language Courses, Parental Support

• The power of getting together over some food is unrivaled. Here are a few ways to help you do that. All the yum: Digital Meal Vouchers, Food Vouchers, Corporate Discounts

At Delivery Hero, we believe diversity and inclusion are key to creating not only an exciting product, but also an amazing customer and employee experience. Fostering this starts with hiring -- therefore we do not discriminate on the basis of racial identities, religious beliefs, color, national origin, gender identities or expressions, sexual orientations, age, marital or disability statuses, or any other aspect that makes you, you. Just be yourself and we can’t wait to see what value you bring to the role. We're as interested in your character as we are in your talent.