About the opportunity
The Associate Logistics Trainer acts as the Chief Training Officer for thousands of Talabat Riders across multiple cities in the UAE. This role involves setting up the team and creating SOPs with the ultimate goal of ensuring both rider satisfaction and customer happiness.
What’s on Your Plate?
Responsible for onboarding of new riders and reboarding of existing riders
Responsible for training and retraining riders about internal SOPs and new features/policies
Build training SOPs and metrics to measure rider performance and compliance
Document all training activities
Assess the effectiveness of training through surveys/feedback
Groom rider quality such as behaviour, appearance, professionalism, presentational, etc
Set up a performance improvement plan to improve the performance of low-performing riders
Provide a daily/weekly/monthly onboarding/reboarding report to the Rider Manager
Reduce rider complaints originating from customers
What did we order?
Bachelor's Degree
3-4 years of experience as a training professional
Proficient in Google Suite tools like GDoc, GSheet, GSlides, GForms, etc
Strong communication skills, both written and verbal. English and Urdu are a must. Arabic is a plus.
Influencer and a negotiator with good public speaking and presentation skills
People management skills: Experience in managing a big group of people
Who we are
As the region’s leading local tech organization, we’re proud to say that we have been delivering for millions of people right across MENA for the past 18 years.
We were founded in Kuwait in 2004, and acquired by Delivery Hero (DHER) in 2015. This gives us a unique outlook - local knowledge with global expertise. It also allows us to innovate, create, and bring new technologies for the betterment of the MENA region, such as q-commerce, sustainable packaging, cloud kitchens, autonomous delivery vehicles, robots, and drones.
We deliver across 9 countries with more than 4,500+ employees! Our food delivery business works with over 27,000 brands and almost 50,000 branches.
Our q-commerce concept, talabat mart (121 Stores), now delivers groceries to customers in Bahrain, Iraq, Egypt, Jordan, Kuwait, Oman, Qatar, and the UAE in 30 minutes or less!
talabat is part of the Delivery Hero Group, the world’s leading local delivery platform operating in 70+ countries worldwide
