Assistant Manager, Rider Service job in Kuala Lumpur, Malaysia

__vacancyopjusttionswidget.opt-Job Type__ Full-time

__vacancyopjusttionswidget.opt-Job Category__ Operations

__vacancyopjusttionswidget.opt-Remote working__ On-Site

__vacancyopjusttionswidget.opt-Brand__ foodpanda

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About the opportunity

Supports team manager and performs management duties when the manager is absent or out of office
Provides encouragement to team members, including communicating team goals and identifying areas for new training or skill check
Assists management with hiring processes and new team member training
Answers team member questions, helps with team member problems and oversees team member work for quality and guideline compliance
Communicates deadlines and goals to team members
Develops strategies to promote team member adherence to company regulations and performance goals
Conducts team meetings to update members on best practices and continuing expectations
Generates and shares comprehensive and detailed reports about team performance, mission-related objectives, and deadlines
Ensures company brand materials and physical working spaces meet and exceed company presentation standards
Provides quality guides to team performance and outcome required by the team that they are leading

Performance Management

Develop, Own, Improve & Maintain department KPIs while constantly finding ways to become more efficient and effective.
This includes working on special projects that will reduce stakeholder escalations, deflect incidents from coming into the department, and ensuring customer experience.
Be the owner of department systems, tools, SOPs, and overall customer experience.

What you need to be successful

Proven work experience as a team leader or supervisor
In-depth knowledge of performance metrics
Good PC skills, especially MS Excel
Excellent communication and leadership skills
Organizational and time-management skills
Decision-making skills
A degree in Management or training in team leading is a plus

Who we are

Central Operations was born in 2017 and is the backbone operations for foodpanda in APAC. We are around 1800 employees internally and more than 4000 outsourced employees supporting 11 different countries and in their respective languages. We would like YOU to Join us!. To know us better, check out this video https://bit.ly/3KOHSEI

Find out more about Delivery Hero

"foodpanda is the largest food and grocery delivery platform in Asia, outside of China. Operating in more than 400 cities across 11 markets, we continue to expand and grow in our core food delivery business, as well as in new verticals like grocery deliveries, with a strong tech infrastructure at our core. From our restaurants-partners, cloud kitchens and cloud grocery stores — foodpanda is just one tap away, getting everything you need into your hands quickly and conveniently!

We are looking for enthusiastic problem solvers to join us in scaling our platform, to digitalise businesses in Asia, uplift rider livelihoods and build a hyper-convenient platform for our customers. If you love working with technology to create solutions and are not afraid to roll up your sleeves to get things done, you will find your tribe here at foodpanda. Our diverse and high-performing team comprises people from more than 60 nationalities, and we welcome all experiences, backgrounds, and perspectives."

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Assistant Manager, Rider Service

This vacancy has expired

Job description

This vacancy has now expired. Please see similar roles below...

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