Operations Excellence Process Specialist

Description

As a Specialist in Operations Excellence, you will focus on enhancing our Help Center experience and improving the operational efficiency of our customer service platforms. You will be responsible for

Description

The Vendor Contract & Pricing Manager will lead the end-to-end management of outsourced service provider partnerships. This role involves drafting, negotiating, and managing contracts, overseeing pric

Description

Quality Assurance analysts audit interactions to measure adherence to prescribed company policies and processes. The analyst is a flag bearer for the foodpanda brand and evaluations interactions with

Description

- Function as the contact person between SSC APAC and the BPOs/countries you are assigned to from Central Ops  - Responsible that the BPOs/countries are well-updated with all new process updates, feat

Description

Maintaining positive relationships with teams by establishing a good line of communication between the team leads and the companyDevelop detailed project plans, schedules, and ensuring alignment with

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DUTIES AND RESPONSIBILITIES: Performs call monitoring and provides trend data to the site management team.Uses a quality monitoring data management system to compile and track performance at team and

Description

1) Lead a Department or Specialized Support Function: - Take charge of leading a department or specialized support function within the organization, overseeing a team of Team Leaders and Performance

Description

Quality Assurance analysts audit interactions to measure adherence to prescribed company policies and processes. The analyst is a flag bearer for the foodpanda brand and evaluations interactions with

Description

Maintaining positive relationships with teams by establishing a good line of communication between the team Leads and the companyLeading the assigned BPOs in managing conflict, and ensuring the team's

Description

Stakeholder Management:Liaise with internal stakeholders across different departments to gather project requirements and ensure alignment with customer experience objectives.Communicate project update