About the opportunity
Role Summary
We’re looking for a Area Operations Specialist to join the team and focus on growing our own Grocery Store “tMart”, which is the region’s first cloud store concept offering 30-minutedelivery of groceries at hypermarket prices. The service has expanded rapidly across Kuwait, UAE, Qatar, Jordan, Bahrain, Egypt, Oman and Iraq!
What’s On Your Plate?
● Supporting the operations manager with full operations end to end (inventory management, pick-pack process, property/asset management, operational standards, expense control, maintenance related, deep-dives and special projects).
● Monitoring supervisors by ensuring they are accurately following the inventory management processes, policies and proper execution of inventory management (stock-in and stock-out). Responsible for shrink/expiry control and Quality focus (in terms of inventory no damaged or poor fresh food quality; close to expiry).
● Tracking order fulfillment, KPI, staff availability based on operational demands at all times.
● Supporting colleagues and working with other teams such as maintenance, PRO, IT, logistics, SSC, marketing teams as and when required .
● Problem solves or escalate property management issues with necessary stakeholders
● Fully competent on Microsoft office and other store staff tools
● Expense Control: Support and advise on potential ways to reduce expenses without jeopardising operational efficiency.
● Monitoring and supervising productivity, work standards and development of stores through weekly, monthly performance reviews and other initiatives. Monitor on ground issues and escalate any major performance issues to department manager with proposed solution and action plan.
● Stakeholder management and solution orientated
● Support with improving the financial and operational performance of the operation
● Execute action plans prepared by the department manager to address weak areas in need of improvement.
● Support with training and developmental programs for staff and support including but not limited to: helping POPS with any of the staff engagmenet requirements, training session with the support of POPS, training sessions for new system updates if needed, training and briefing sessions for special projects and pilots
● Reviewing and monitoring proper implementation and learning ways of how it can be improved i.e merchandising and space planning guidelines in stores.
● Monitoring product range availability according to selected store product range and report/liase with commercial team.
● Conduct regular store visits, shop floor audits and ensure all stores are compliant legally and following the company SOPs
● Support with ongoing development and special requests with other internal departments (i.e. Commercial, Operations, Marketing, Logistics, Customer Service, Finance, HR..)
● Supports with distribution and logistics for Store transfers, consumables distribution, Invoice collection
Who we are
When you think of food delivery in the MENA region, we’d be pretty surprised if talabat didn’t pop into your mind first! Since delivering our first order in Kuwait in 2004, we’ve grown quite a lot over the past 17 years. Today, we deliver hundreds of millions of food orders, grocery items and other products per year, to our customers in nine countries throughout the region with more than 3,000+ employees! Our food delivery business works with over 27,000 brands and almost 50,000 branches, while our q-commerce concept, talabat mart, now delivers groceries to customers in Bahrain, Egypt, Jordan, Kuwait, Oman Qatar, and the UAE in 30 minutes or less! Our philosophy is to make sure we do what is right for our ecosystem - our customers, our partners, our people, our riders, and the communities in which we operate. Our #techforgood program allows our customers a safe and convenient way to contribute to important causes in their community through donating to local and international charities directly on talabat with a focus on food insecurity in the region. Since its inception in 2020, we have facilitated the donation of well over 1 million meals to those in need, as well as donated over $1.5 million to charity with the help of our partners and customers. talabat is part of Delivery Hero, the global leader in online food delivery and q-commerce. As Talabat continues to grow and keep ahead of the curve we have launched our very own end-end grocery service across the MENA region: tMart and we are now venturing into the social commerce space
