Admin Non Food Vertical

Role Summary
Supporting in New Verticals operations and maintaining an excellent vendor / customer experience 24/7. Taking ownership in resolving any issue, highlighting any possible obstacle, prompt in communication with vendors, monitoring daily ops, analyzing reasons behind spike or drop in KPIs.

Be a part of operations success.

What’s On Your Plate?
Operations:
● Monitor vendors daily operations to make sure orders processes are smooth and customers orders are fulfilled.
● Support in improving new verticals KPIs by working closely with account managers and partners to identify and solve key issues.
● Analyze reasons behind vendors orders cancellation (per brand, per branch, per area, etc.).

Content:
● Administrative assistance to vendors and account managers.
● Train vendor pickers on how to use essential systems to receive and fulfill orders such as Pelican, Vendor Portal, etc.
● Analyzing items availability and top selling on vendor’s branches level, most selling and most out of stock items and escalating it to the team leader.
● Resolve technical issues on time for vendors (location, vendor portal, 9cookies, Pelican, Shopper Management, PIM, Catalog, etc.).
● Coordinate and collaborate with other departments for content related matters (Account Managers, Vendors, etc.).
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What Did We Order?
● Bachelor’s degree.
● Good analytical skills.
● Excellent verbal and written communication skills.
● Committed to own performance and development.
● Effective organizational skills.
● Basic - Intermediate skills in excel.
● Ability to work as part of a fast-growing team and be a team player.
● English is a must; Arabic is an advantage.

As the region’s leading local tech organization, we’re proud to say that we have been delivering for millions of people right across MENA for the past 18 years.
We were founded in Kuwait in 2004, and acquired by Delivery Hero (DHER) in 2015. This gives us a unique outlook - local knowledge with global expertise. It also allows us to innovate, create, and bring new technologies for the betterment of the MENA region, such as q-commerce, sustainable packaging, cloud kitchens, autonomous delivery vehicles, robots, and drones.
We deliver across 9 countries with more than 4,500+ employees! Our food delivery business works with over 27,000 brands and almost 50,000 branches.
Our q-commerce concept, talabat mart (121 Stores), now delivers groceries to customers in Bahrain, Iraq, Egypt, Jordan, Kuwait, Oman, Qatar, and the UAE in 30 minutes or less!

talabat is part of the Delivery Hero Group, the world’s leading local delivery platform operating in 70+ countries worldwide