About the opportunity
We are looking for a Welcome Area Specialist (all genders) to join the Workplace Team on our journey to always deliver amazing experiences - not only as the owner of our internal and external visitor experience but also as a support to our Senior Workplace Facilities & Operations Specialist.
About the team:
Our Workplace Team is at the core of the company culture and our mission is to keep building an inclusive work environment where every individual feels at home and can thrive, both professionally and personally!
As part of the Workplace Team, you will be engaging with the whole company, providing the highest possible standards of engagement with our internal and external stakeholders as their main POC for any service requests;
You will be working closely with the Facilities Services Team ensuring that we run smooth front-of-house service operations in the Welcome Area, while proactively contributing to maintain the highest standards of presentation and functionality across all our teams.
About the position:
You will be running our key business function – the Welcome Area, from providing Heroes & visitors with in-person support to organizing various activations in the space and ensuring all interactions leave your customer with a positive, memorable experience.
Delivery of all core front-of-house services such as sign-in, badging, ticket requests, incoming/outgoing mail and courier services and one-off or administrative tasks;
You will greet, assist and direct candidates/new hires/visitors and the general public appropriately. You will also take care of our visitors from other entities, providing them with everything they need for their Berlin visit – from booking meeting rooms, and desks to preparing visitors' badges and doing a brief onboarding for them
You will be supporting our Heroes on a daily basis through the Jira ticketing system, handling various requests with creativity, personal touch and empathy
You have continual awareness of all onsite events, to ensure visitor experience is personalized and optimized, and you will be responsible for internal meeting coordination providing timely, accurate & personalized responses to meetings and events enquiries through the Jira ticketing system.
You will also support our Senior Workplace Facilities & Operations Specialist in the day-to-day business: from projects and strategic initiatives for DH central portfolio, identifying process improvements and driving operational innovation, to financial reporting and cost controlling as well as vendor management and onsite space audits and walk-the-store processes.
In this role, you will be playing a key part in the creation and delivery of operational objectives and facilities services and creation of office standards, procedures and safety & security measures.
What you need to be successful
You speak fluent German & English.
You have 3+ years of experience working in customer service function or hospitality, such as reception, concierge or other front desk services and previous experience working within a high-profile corporate environment (required).
You are proactive and hands on – happy to support other Team members.
Knowledge of office operations & administrative processes preferable.
You have strong organizational skills – you can organize and prioritize requests and tasks to ensure everything and everyone gets equal attention and nothing is missed in the process.
You have excellent people skills and the ability to interact with a wide range of customer staff and demands. You are able to maintain professionalism at all times and be an ambassador of our brand.
Nice to have:
Familiar with Microsoft Suite & Google Suite, JIRA, SAP Ariba, Adobe Suite and Smartsheet.
You are familiar with local area services such as shops, restaurants, hotels and transport, in order to support customers.
Experience working with office operations.
Who we are
As the world’s pioneering local delivery platform, our mission is to deliver an amazing experience, fast, easy, and to your door. We operate in over 70+ countries worldwide, powered by tech, designed by people. As one of Europe’s largest tech platforms, we enable creative minds to deliver solutions that create impact within our ecosystem. We move fast, take action and adapt. No matter where you're from or what you believe in, we build, we deliver, we lead. We are Delivery Hero
What's in it for you
Who We Are: As the world’s leading local delivery platform, our mission is to deliver an amazing experience, fast, easy, and to your door. We operate in over 70+ countries worldwide, powered by tech but driven by people. As one of Europe’s largest tech platforms, we enable ambitious talent to deliver solutions that create impact within our ecosystem. We move fast, take action and adapt. No matter where you're from or what you believe in, we build, we deliver, we lead.
We are Delivery Hero.
What's in it for you: Ensuring you and all our Heroes are looked after, happy, and healthy is always on the menu. Because if you’re in good shape, then we’re in good shape.
Make the most of our hybrid working model and join the team for face-to-face connection and collaboration in our beautiful Berlin campus 2 days a week
We offer 27 days holiday with an extra day on 2nd and 3rd year of service
Ensuring you and all our Heroes are looked after, happy, and healthy is always on the menu. Because if you’re in good shape, then we’re in good shape
Get moving and release those wonderful, mind-boosting endorphins: Health Checkups, Meditation, Yoga, Gym & Bicycle Subsidy
Cash. Dough. Cheddar. Whatever you call it, we’ll help you with it: Employee Share Purchase Plan, Sabbatical Bank, Public Transportation Ticket Discount, Life & Accident Insurance, Corporate Pension Plan
Look up and go for it. We will support you in developing yourself and your career: 1.000 € Educational Budget, Language Courses, Parental Support
The power of getting together over some food is unrivaled. Here are a few ways to help you do that. All the yum: Digital Meal Vouchers, Food Vouchers, Online Canteen, Corporate Discounts
At Delivery Hero, we believe diversity and inclusion are key to creating not only an exciting product, but also an amazing customer and employee experience. Fostering this starts with hiring -- therefore we do not discriminate on the basis of racial identities, religious beliefs, color, national origin, gender identities or expressions, sexual orientations, age, marital or disability statuses, or any other aspect that makes you, you. Just be yourself and we can’t wait to see what value you bring to the role. We're as interested in your character as we are in your talent.
