About the opportunity
foodora is now looking for a CRM Specialist to join our Vendor Communications Team! This role includes a wide variety of tasks where you will work with creating the best CRM campaigns possible for our partner restaurants. You will ensure the CRM work is visible to all stakeholders, support stakeholders with key initiatives in the market and be supportive regarding technical CRM systems, to name a few (of very many and fun!) tasks. One thing is for sure - you will never get bored in this role. Are you ready for your next challenge in a fast growing environment? Join our ride and help us paint the world even more pink!
WHAT YOU WILL DO
Plan, implement, execute, analyze and continuously optimize all CRM campaigns going out to the partner restaurants.
Ensure the CRM work for the market of your responsibility is transparent, documented and visible to all stakeholders
Build, document and maintain country profile, including key information such as offers, life cycles, ad hoc campaigns as well as any other information that is valuable within the market
Ensure we test, learn and grow by continuously A/B testing improvements to automated CRM, as well as any potential ad hoc campaigns and perform regular competitor benchmarking
Support local and and international stakeholders with key initiatives in the market
Support the local team towards all operational and technical CRM questions in the organization
Report on and own the KPIs within the Retention space
Assist with quality control of commercial communications (delivery tasks)
Other ad-hoc duties as required
Coordinate cross-functional projects, aligning diverse stakeholders and ensuring smooth execution from planning to delivery.
Monitor project progress, identify and resolve blockers, and ensure transparency through clear documentation and regular updates.
What you need to be successful
YOU ARE OR HAVE
Ability to prioritize - You can think strategically and prioritize what needs to be done and when
Solution oriented - You see solutions where others see problems
Cooperative - You have no problems with making yourself understood, and can adapt your communication to all situations
Result oriented - You are comfortable and have the ability to achieve goals in a dynamic and high pressure, entrepreneurial environment and are capable of challenging the status quo
Business minded - What would foodora be without all amazing business minded foodorians? We will welcome your business mindset with open arms and ears!
REQUIRED QUALIFICATIONS
Bachelor's degree in marketing or equivalent, with a strong data and product focus
Minimum 2 years of proven relevant work experience in CRM or performance marketing, preferably in a fast-paced working environment
Hands-on experience with CRM-tools
You speak English fluently
Experience with visual analytics tools such as Google Analytics etc. are considered a plus
Who we are
As the world’s pioneering local delivery platform, our mission is to deliver an amazing experience, fast, easy, and to your door. We operate in over 70+ countries worldwide, powered by tech, designed by people. As one of Europe’s largest tech platforms, headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index. We enable creative minds to deliver solutions that create impact within our ecosystem. We move fast, take action and adapt. No matter where you're from or what you believe in, we build, we deliver, we lead. We are Delivery Hero.
foodora is part of Deliveryhero and is present in 6 different markets across Europe.
What's in it for you
We believe diversity and inclusion are key to creating not only an exciting product, but also an amazing customer and employee experience. Fostering this starts with hiring - therefore we do not discriminate on the basis of racial identities, religious beliefs, color, national origin, gender identities or expressions, sexual orientations, age, marital or disability statuses, or any other aspect that makes you, you. We encourage you to let us know if you need any accommodations or specific accessibility support to ensure a smooth interview experience—just include it in your application. You're welcome to share your pronouns (he/she/they) right from the start so we can address you respectfully from our first contact.
