About the opportunity
Are you a tech savvy person who loves helping others?Do you enjoy providing a great customer experience?
Let’s talk!
Our Technical Support team is growing and we are looking for a Technical Support Agent to assist us in rendering excellent service to our partners regarding technical matters.In this role your main purpose will be to deliver technical support to our store partners as to the usage of our tools and platform. You will also make sure that all new and existing stores have what they need in order to achieve an outstanding journey throughout the order. You will assure that all new and existing stores have the equipment they need and that everything works flawlessly.What you’ll do:
- Professionally handle incoming requests for corporate partners' inductions to our systems and ensure tools and resources are best utilized
- Thoroughly and efficiently solve any technical issues with system updates and maintenance of the equipment
- Educate partners where applicable regarding the use of equipment and systems
- Assist partners with questions and orders via phone, email, and chat
- Respond to partner complaints and technical inquiries professionally, address concerns to the appropriate department, when needed
- Provide backup or assistance to other customer care teams as required
What you need to be successful
- Experience in customer service and/or technical support roles is a plus
- BSc in Computer Science will be considered an asset
- Good knowledge of English language
- Strong verbal and written communication skills
- Multitasking skills
- Problem solving
- Strong interpersonal skills
Who we are
efood is part of the Delivery Hero Group, the world’s pioneering local delivery platform, our mission is to deliver an amazing experience—fast, easy, and to your door. We operate in over 70+ countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index.
What's in it for you
We recognize good work and we want our people to feel appreciated! That’s why we offer an attractive remuneration package for what you bring in! 💰
We share a passion for food, so you will certainly appreciate the ticket restaurant card 💳 to spend in restaurants and/or food supplies. We are efooders after all!
We take care of you with Private Medical & Life Insurance from day #1 to keep you healthy and safe! 🍎
We prioritize your mental health 🧠 and offer round-the-clock access to an online mental health platform. You can schedule unlimited therapy sessions with certified psychologists and coaching sessions with experienced coaches.
We want you to grow with us 🚀 ! And to help you keep improving, we provide you access to our online training platform where you can study 📖 topics for your personal and professional growth!
Are you a cappuccino lover ☕? Do you desperately want a cookie? Our inhouse cafeteria got you covered!
If you want to stay in shape 🏋️ , our in-house gym awaits you fully equipped!
We are passionate about exploring, growing & learning and our Global Mobility plan is created to help our people find their purpose around the world! 🌎
Saving for the future? We’ve got your back! Our Pension Plan helps you invest in tomorrow while you enjoy today! 💼
Life @efood
At efood, we constantly have chances to raise the bar improving, innovating, and challenging ourselves to grow! 🏔️
We take ownership of what we do, embracing challenges, and making things happen! ✔️
We move with pace to deliver value fast, which keeps us ahead, always balancing speed with quality!
We stay humble ❤️ as we grow and dive deep 🔍 in situations, asking questions & exploring beyond the surface to get the best solutions!
We bring good vibes by lifting each other up, focusing on what’s possible, and being the kind of teammate everyone wants on their side! 🙏
We’re a fast-growing, dynamic team where every efooder has the opportunity to shine, grow, and be part of something exciting.
Hungry enough to join us? 🚀
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