About the opportunity
efood is looking for a Team Leader to welcome into our operations family!
We are looking for a fair, decisive, and inspiring Leader, full of passion and ready to guide, with sharp logical thinking, creative problem-solving, and excellent time-management skills to complete our leadership team.
Working in a fast-paced, 24/7 environment on a 5-day-a-week shift schedule (which may include weekends and holidays), you will need to coordinate numerous tasks, motivate our dispatch agents, and empower them to excel. Your core mission is to create an inspiring team environment with an open communication culture, as well as delegate tasks and set specific targets for your team.
What you'll do:
- Lead a team of ~15 Dispatchers and Senior Dispatchers.
- Goal-set for the team members based on the S.M.A.R.T. methodology.
- Oversee and assess dispatchers' daily activities, and share with them performance-related feedback on a regular basis (weekly, monthly, yearly).
- Conduct QAs based on the goals set each month.
- Present QAs' results to the team members.
- Monitor team member's performance daily.
- Provide performance feedback to the team members by conducting 1-2-1 meetings (at least one per week).
- Handle escalated cases and provide effective solutions.
- Conduct the "flooring" process (performance monitor, change of duties, breaks, present agents, etc.).
- Ensure that new dispatchers are smoothly onboarded.
What you need to be successful
What you'll need:
- Proven work experience in a team leadership role in a call center or dispatch environment.
- Fluency in Greek & English.
- Solid computer skills, especially Excel (or relevant tools).
- Good knowledge of performance metrics.
- Excellent interpersonal & communication skills.
- Natural charisma & leadership skills.
- Ability to make quick, smart decisions under pressure.
Who we are
efood is part of the Delivery Hero Group, the world’s pioneering local delivery platform, our mission is to deliver an amazing experience—fast, easy, and to your door. We operate in over 70+ countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index.
What's in it for you
We recognize good work and we want our people to feel appreciated! That’s why we offer an attractive remuneration package for what you bring in! 💰
We share a passion for food, so you will certainly appreciate the ticket restaurant card 💳 to spend in restaurants and/or food supplies. We are efooders after all!
We take care of you with Private Medical & Life Insurance from day #1 to keep you healthy and safe! 🍎
We prioritize your mental health 🧠 and offer round-the-clock access to an online mental health platform. You can schedule unlimited therapy sessions with certified psychologists and coaching sessions with experienced coaches.
We want you to grow with us 🚀 ! And to help you keep improving, we provide you access to our online training platform where you can study 📖 topics for your personal and professional growth!
Are you a cappuccino lover ☕? Do you desperately want a cookie? Our inhouse cafeteria got you covered!
If you want to stay in shape 🏋️ , our in-house gym awaits you fully equipped!
We are passionate about exploring, growing & learning and our Global Mobility plan is created to help our people find their purpose around the world! 🌎
Saving for the future? We’ve got your back! Our Pension Plan helps you invest in tomorrow while you enjoy today! 💼
Life @efood:
At efood, no day is the same as the day before!
At efood, we constantly have chances to raise the bar improving, innovating, and challenging ourselves to grow! 🏔️
We take ownership of what we do, embracing challenges, and making things happen! ✔️
We move with pace to deliver value fast, which keeps us ahead, always balancing speed with quality! 🚀
We stay humble ❤️ as we grow and dive deep🔍 in situations, asking questions & exploring beyond the surface to get the best solutions!
We bring good vibes by lifting each other up, focusing on what’s possible, and being the kind of teammate everyone wants on their side! 🙏
efood collects and processes personal data in accordance with applicable data protection laws. If you are a European Job Applicant see the privacy notice for further details.
