Team Lead - Rider Quality Support

This role is responsible for overseeing the operational effectiveness of the tPatroller team within an allocated sector. This position entails leading a team dedicated to ensuring rider compliance, managing performance, and upholding the highest standards of professional conduct.
 

What’s on Your Plate?

• Ensure adherence to performance standards and operational protocols. Develop and manage patrollers' rosters based on city requirements and special events.

• Analyze performance data to manage and enhance patroller performance. Create and maintain comprehensive reports to identify areas of concern and showcase findings to the City Manager.

• Ensure patroller compliance with uniforms, data handling, tasks, and environmental health and safety regulations. Conduct spot checks and create SOPs for various patroller procedures.

• Design and deliver training programs to upskill patrollers, ensuring they meet and exceed job requirements.

• Serve as the primary contact between patrollers and various internal teams

• Oversee the documentation of legal fines, vehicle compliance, and the tracking of all legal document expirations. Prepare patroller invoices and purchase orders for financial processing.

What Did We Order?

• Qualifications: Diploma or Bachelor's degree with experience in logistics, operations, or a related field. Proficiency in data analysis and Microsoft Office Suite (Excel, Word)

• Skills: Strong leadership and conflict management skills, excellent time management, and the ability to work in a fast-paced environment. Must possess a solution-oriented mindset and the ability to manage complex logistical operations.

• Experience: At least 2-3 years of experience in a leadership role managing a logistical or driver team. Previous experience in compliance, training, and performance management is preferred.

• Language: English (Must), Hindi / Urdu (Preferred), Arabic (Optional)

• Additional Requirements: Flexibility in work hours and availability for travel. A driving license is preferred.

Since launching in Kuwait in 2004, talabat, the leading on-demand food and Q-commerce app for everyday deliveries, has been offering convenience and reliability to its customers. talabat’s local roots run deep, offering a real understanding of the needs of the communities we serve in eight countries across the region.
We harness innovative technology and knowledge to simplify everyday life for our customers, optimize operations for our restaurants and local shops,  and provide our riders with reliable earning opportunities daily.
At talabat, we foster an innovative environment where our talabaty employees can strive to create a positive impact across the region through the use of our platform.