Team Lead Quality Assurance

Team and Operational Management
• Leading the daily operational activities of the Quality Assurance team.
• Managing resources, planning, and implementing training strategies.
• Organizing and conducting weekly one-on-one meetings, team meetings, and short daily check-ins.

Employee Motivation and Support
• Motivating and coaching team members to enhance their performance.
• Directing and coordinating quality assurance tasks.

Quality Assurance Activities
• Ensuring audit targets are met and monitoring key quality metrics.
• Managing complaint-handling processes and applying effective problem-solving techniques.

Administration and Reporting
• Performing administrative tasks and preparing reports.
• Using Microsoft Excel, Google Sheets, and Salesforce for reporting and data analysis.

Communication and Stakeholder Management
• Maintaining effective communication with stakeholders across multiple countries.

Additional Responsibilities
• Performing any other duties related to the role as assigned by the direct manager or executive management.

A foodora, a Delivery Hero Group része, mely a világ úttörő kézbesítési platformja. Küldetésünk, hogy fantasztikus rendelési élményt nyújtsunk– gyorsan, egyszerűen és egészen az ajtóig. Világszerte több, mint 70 országban működünk. A Delivery Hero Group székhelye Berlinben, Németországban található, továbbá 2017 óta szerepel a frankfurti tőzsdén, és az MDAX tőzsdeindex része.