Team Lead, Partner Service

• Manage and lead a team of 30+ members, ensuring productivity, engagement, and performance consistency.
• Monitor and ensure all Service Level Agreements (SLAs) are consistently met.
• Ensure adherence to Quality Assurance (QA) standards and achieve defined quality targets.
• Oversee team rostering, attendance tracking, and leave management to ensure optimal workforce availability.
• Prepare and manage monthly salary reports for all team members with accuracy and timeliness.
• Develop and analyze KPI reports to track team performance and identify areas for improvement.
• Collaborate with local and regional stakeholders to align operational goals and implement process improvements.
• Escalate and report critical issues, risks, or performance gaps to the Line Manager and Head of Department in a timely manner.
• Conduct regular weekly and monthly team meetings to review performance, provide feedback, and drive engagement.
• Present monthly performance updates to management, highlighting key insights, challenges, and action plans.

foodpanda is part of the Delivery Hero Group, the world’s pioneering local delivery platform, our mission is to deliver an amazing experience—fast, easy, and to your door. We operate in around 65 countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index.