Team Lead Online Account Management

• Ability to manage a team spanned across different cities of the UAE

• Maintain and share accurate reporting and tracking of team performance

• Led and guided the online account management team to help manage a large portfolio of vendors and achieve their targets

• Assure the team receives the required data, reports, and support on a daily basis in order to manage their portfolio

• Share best practices with the team and help resolve escalations from restaurant partners

• Train and support the team on how to provide excellent service and support to partners

• Ensure the team is performing structured actions and tasks to optimize operational metrics, achieve menu excellence, and drive self-reliance. 

• Help the team solve day-to-day problems while ensuring a positive partner experience

•  5+ years experience in Sales/Account management with at least 1 year in team management

• Adaptability and strong problem-solving skills

• Commitment to coach and not just manage with a shared goal of building high-performance teams.

• Excellent leadership skills

• Able to collect, track, and analyze large amounts of data

• Ability to meet deadlines and be flexible in working

• Comfortable working in a fast-paced challenging environment

• Strong Interpersonal skills and Communication skills (Written and Verbal)

• Negotiation skills

• Market research skills

• Planning and organizing skills

• Ability to deliver targets

• Ability to ask probing questions that uncover customer needs

• Ability to build good relationships with clients.

As the region’s leading local tech organization, we’re proud to say that we have been delivering for millions of people right across MENA for the past 18 years.
We were founded in Kuwait in 2004, and acquired by Delivery Hero (DHER) in 2015. This gives us a unique outlook - local knowledge with global expertise. It also allows us to innovate, create, and bring new technologies for the betterment of the MENA region, such as q-commerce, sustainable packaging, cloud kitchens, autonomous delivery vehicles, robots, and drones.
We deliver across 9 countries with more than 4,500+ employees! Our food delivery business works with over 27,000 brands and almost 50,000 branches.
Our q-commerce concept, talabat mart (121 Stores), now delivers groceries to customers in Bahrain, Iraq, Egypt, Jordan, Kuwait, Oman, Qatar, and the UAE in 30 minutes or less!

talabat is part of the Delivery Hero Group, the world’s leading local delivery platform operating in 70+ countries worldwide

Working within Talabat means access to the world’s leading perks and benefits, including:

• Vibrant, dynamic & international workplace.

• Building the fastest growing, largest, and most valuable network of online food ordering services in the world, and more.

• Challenging and fulfilling steep learning curve.

• Opportunity to be a value-adding contributor to this fast-growing global company.

• Working with diverse, cross-cultural teams from over 45 nationalities.

• Company events, cultural and sports events.

• Comprehensive healthcare.

• Competitive salary.