About the opportunity
We’re looking for a strategic, organized, and execution-driven Talent Acquisition Program Manager to lead high-impact recruiting initiatives across systems, processes, and candidate experience. This role is critical to scaling our hiring operations and driving consistency, efficiency, and quality across our global TA function.
Key Responsibilities
Program Design & Execution
Lead the planning, launch, and adoption of TA programs (e.g., hiring manager enablement, interview training, intake/kickoff calibration, DEI recruiting initiatives).
Build scalable frameworks, training and toolkits to support program/process adoption globally.
Manage cross-functional project plans, timelines, and success metrics.
TA Process Optimization
Identify process inefficiencies and partner with TA Ops, People Systems, and recruiters to design solutions.
Support global harmonization and alignment of key workflows (e.g., job intake/kickoff, talent identification, candidate evaluation, ATS adoption & accuracy, offer management).
Partner with Employer Branding and Talent Analytics to ensure data-led decision-making.
Stakeholder Engagement
Serve as the liaison between TA and business leaders, HRBPs, and systems teams.
Drive alignment and visibility through clear communication, updates, training calendars, and documentation.
Ensure recruiting programs are aligned to business goals and talent strategy.
Reporting & Measurement
Define and track key metrics to assess program impact (adoption, efficiency, speed and quality of hire, etc.)
Prepare reports, presentations, QBRs and recommendations for TA Leadership.
Use data to continuously iterate and improve program design and delivery.
Required Qualifications
7+ years in Talent Acquisition, Program Management, or Talent Development
Proven experience managing complex, cross-functional projects
Strong project management skills (e.g., tools like Asana, Smartsheet, or Jira)
Excellent communication and stakeholder management abilities
Experience with ATS platforms (e.g., SmartRecruiters, Greenhouse, Workday)
Analytical mindset and comfortable working with data and KPIs
Preferred Qualifications
Experience in a global or matrixed organization
Familiarity with DEI recruiting strategies
Experience implementing process or systems change in TA
What Success Looks Like
Increased adoption of global recruiting processes
Faster time-to-launch for new TA initiatives
Improved candidate and hiring manager satisfaction (measured via feedback or NPS)
Enhanced data quality and reporting capability across key workflows
Who we are
As the world’s pioneering local delivery platform, our mission is to deliver an amazing experience, fast, easy, and to your door. We operate in over 70+ countries worldwide, powered by tech, designed by people. As one of Europe’s largest tech platforms, headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index. We enable creative minds to deliver solutions that create impact within our ecosystem. We move fast, take action and adapt. No matter where you're from or what you believe in, we build, we deliver, we lead. We are Delivery Hero.
What's in it for you
We believe diversity and inclusion are key to creating not only an exciting product, but also an amazing customer and employee experience. Fostering this starts with hiring - therefore we do not discriminate on the basis of racial identities, religious beliefs, color, national origin, gender identities or expressions, sexual orientations, age, marital or disability statuses, or any other aspect that makes you, you. We encourage you to let us know if you need any accommodations or specific accessibility support to ensure a smooth interview experience—just include it in your application. You're welcome to share your pronouns (he/she/they) right from the start so we can address you respectfully from our first contact.
